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2020 Thredbo Season Pass Protection

  1. Thredbo 2020 Season Pass Protection (Refund Protection) is subject to the terms and conditions below which are to be read in conjunction will all other notices and signs that Kosciuszko Thredbo Pty Ltd (KT) may from time to time publish or display relating to Refund Protection.
    a) Any person who buys a 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass from KT for the 2020 ski season may purchase Refund Protection.
    b) Refund Protection is unique to the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass for which it is purchased and does not apply to any other Season Pass and only applies to the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass purchased for the 2020 ski season.
    c) Refund Protection only provides for a refund due to Injury, Medical Circumstance or other Occurrence in accordance with these terms and conditions and not for any other reason (refer to the refund amounts listed at Clause 1 (k) below).
    d) Refund Protection is NOT transferable and cannot be re-sold or exchanged to another person or year.
    e) The Refund Protection amount is not refundable.
    f) Where MyMoney obtained via either an On Mountain Injury Credit or Pre Arrival Injury Credit is used as payment for the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass. The MyMoney amount used cannot be refunded per the terms and conditions relating to an On Mountain Injury Credit and Pre Arrival Injury Credit. Any MyMoney Credit minus the Refund Protection Amount per Clause 1(k). will be credited to the guests profile as a MyMoney Credit.
    g) The maximum refund amount of Refund Protection shall not exceed the full purchase amount of the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass.
    h) If a refund claim is made prior to the Final Payment under the 2019/20 Thredbo 365 Payment Plan or 2020 Thredbo Winter Pass: Base Payment Plan, the refund will consist of a refund of monies actually paid, excluding MyMoney Credits obtained via a Thredbo On Mountain Injury Credit or Pre Arrival Injury Credit, Refund Protection paid, and cancellation of the Final Payment. EG: $49.00 deposit paid will be refunded.
    i) With respect to an Injury or Medical Circumstance of the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass: Base, a Doctor must in a medical certificate recommend that due to the severity of the Injury or Medical Circumstance, it is Medically Necessary that the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass Holder not Ski for the remainder of the ski season for which the Season Pass was purchased. A copy of the Doctor’s medical certificate must be provided to KT.
    j) The 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass holder must apply to KT for a refund (refer to Clause 1(q) for contact details) as soon as is reasonably practical after the occurrence of the Injury or the onset of the Medical Circumstance or the Occurrence.
    k) The Refund Protection amount will be:

         2019/20 Thredbo 365 Pass

  1. For applications for refund with NO summer or winter access scans recorded:

Full refund – excluding Thredbo Season Pass Protection Fee.

  1. For applications for refund with each summer day and or winter day that you have used your 2019/20 Thredbo 365 Pass:

The purchase cost minus the applicable Summer and or winter Daily Rate for each day you have used your 2019/20 Thredbo 365 Pass during the 2019/20 summer season and or 2020 Winter Season

    2020 Thredbo Winter Premium Pass and 2020 Thredbo Winter Base Pass

  1. For applications for refund made on or after 7 June 2020 with NO access scans recorded from 7 June 2020 onward:

Full refund – excluding Thredbo Season Pass Protection Fee.

  1. For applications for refund made on or after 9 June 2020 with access scans recorded from 7 June 2020 onward:

The purchase cost minus the applicable Winter Daily Rate for each winter day that you have used your 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass during the 2020 ski season.

l) 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Passes will be deactivated and cannot be reactivated for the relevant year once a refund has taken place. Where a refund of a 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass is made in accordance with these terms and conditions, the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass holder will be considered to remain in the Thredbo 2020 Season Pass program and eligible to buy a Thredbo 365 Pass or Thredbo Winter Base Pass in future years.

m) Refund Protection coverage is not payable in any circumstances resulting in whole or in part from:

    1. The 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass holder’s commission of or attempt to commit a crime;
    2. Business interruption of Thredbo Ski Resort due to circumstances beyond KT’s control;
    3. Elective or cosmetic surgery;
    4. Injury or Medical Circumstance arising from alcohol or drug abuse;
    5. Violation of any of these Terms and Conditions;
    6. Violation of “The Alpine Responsibility Code”;
    7. Lack of snow.

n) Refund Protection will only be activated when KT has confirmation that it has received full payment for the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass and Refund Protection.

o) Refund Protection will begin at the time of purchase of the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass.

p) Refund Protection coverage ends at;

  1. 11:59:59 p.m. on Monday 5 October 2020; or
  2. The date when a refund made in accordance with these terms and conditions is finally processed.

q) Definitions;

      1. 2020 Ski Season – means the period starting 7 June 2020 and ending on 5 October 2020.
      2. 2019/20 Summer Season – means the period starting 8 October 2019 to 6 June 2020
      3. Summer Daily Rate – means
        • $30.00 per day for 18 years and over
        • $10.00 per day for 5 to 17 Years
      4. Winter Daily Rate – means
        • $115.00 per day for 22 to 64 Years
        • $105.00 per day for 18 to 21 Years
        • $75.00 per day for 13 to 17 years
        • $70.00 per day for 5 to 12 years
        • $70.00 per day for 65 to 69 years
        • $35.00 for an Over 70 Pass
      5. Each Winter Day – means a minimum of one (1) access scan per day during the 2020 Winter Ski season
      6. Each Summer Day – means a minimum of one (1) access scan per day during the 2019/20 Summer season
      7. Doctor – means a licensed medical practitioner within the scope of his or her license who is not the Season Pass Holder and who is not a person who is related to the Season Pass Holder by blood, marriage or defacto living arrangement.
      8. Injury – means bodily injury which is sustained as a direct result of an unintended, unanticipated accident that occurs while the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass holder’s coverage under Refund Protection is in force. Injury will also include circumstances where an Injury occurs to a dependent person where the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass holder must provide primary care for that dependent person.
      9. Medical Circumstance means an illness or disease that requires treatment by a Doctor, or pregnancy or a relocation which is Medically Necessary.
      10. Medically Necessary – means the Doctor’s recommendation is consistent with the symptoms, diagnosis and treatment of the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass holder’s condition; is appropriate with regard to standards of good medical practice; and is not primarily for the convenience of the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass holder.
      11. Occurrence means verifiable, international relocation. It is the responsibility of the 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass holder making the application to substantiate the Occurrence to KT’s reasonable satisfaction, which will be determined in accordance with Clause 11(q) above.
      12. 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass holder– means an individual who buys or in whose name a 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass been bought from KT or through an authorised reseller.
      13. Skiing/Ski – means alpine skiing, telemark skiing or snowboarding.

r) Refund requests may be made in person or email to KT as follows.

  1. If in person, the refund request must be made at a Thredbo Guest Services Office. Office hours are generally 8:00 a.m. through 5:00 p.m. daily during the ski season.
  2. By email to: guestservices_thredbo@evt.com This email address is being protected from spambots. You need JavaScript enabled to view it.
  3. Refund requests made after 5 October 2020 will not be accepted.

s) All refund requests will be assessed by KT with regard to the fair and reasonable application of these terms and conditions, however all decisions made by KT will be final and binding and no correspondence will be entered into. The 2019/20 Thredbo 365 Pass, 2020 Thredbo Winter Premium Pass or 2020 Thredbo Winter Base Pass holder must provide such further information or supporting documentation as KT may deem necessary to assess a refund request.

  1. KT collects the personal information requested in connection with the purchase of Refund Protection to enable the efficient provision of the goods and/or services that you have requested and to complete the administrative and payment functions associated with that transaction. It is possible to gain access to this personal information held by KT. The Thredbo Privacy Policy Statement sets out our policies on the management of personal information. To get a copy, please write to The Privacy Officer, Kosciuszko Thredbo Pty Ltd PO Box 92, Thredbo, NSW 2625 or you can also telephone us on 1300 020 589, visit our website at thredbo.com.au or e-mail to guestservices_thredbo@evt.com This email address is being protected from spambots. You need JavaScript enabled to vie

 

  1. These Terms and Conditions (in conjunction with any other notice or sign that KT may from time to time publish or display relating to Refund Protection) comprise the entire agreement between you and KT in relation to its subject matter and supersede any prior agreement or understanding on anything connected with its subject matter.

 

  1. These Terms and Conditions are governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia.
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