1. What is MyThredbo?
MyThredbo is your new best bud on the snow. By joining MyThredbo you can instantly buy your lift pass, lessons, equipment hire and more online before you arrive, via the Thredbo eStore. It's also your electronic lift pass so when you get there you can skip the ticket office and head straight for the slopes. Becoming a member of MyThredbo also gives you access to exclusive MyThredbo specials and deals.

2. How much does it cost to become a member?
That's the great news; it is FREE to become a member of MyThredbo. Just head to the Thredbo eStore, and sign up to create your account.

3. How do I receive my MyThredbo pass?
You have two options. One you have created your account and uploaded your photo, we can either post it to you (allow 5-7 working days for postage) or you can pick up your MyThredbo pass from any of our ticketing offices in Jindabyne or Thredbo Resort (Friday Flat, Valley Terminal) when you arrive.

4. How do I reload my MyThredbo pass?
It is simple. Once you have become a MyThredbo member just go to the Thredbo eStore and load your pass up with lift tickets, lessons, hire or whatever you need.

5. How do I collect equipment I have hired on my MyThredbo pass?
When you load equipment hire to your MyThredbo pass via the eStore you can nominate the rental centre location that is most convenient for you to pick it up from.
When you arrive in Thredbo just go straight to your nominated rental centre at the base of the mountain. Present your MyThredbo pass at the counter and you will be issued with your gear.

6. Can my children get My Thredbo passes?
Of course, MyThredbo is aimed at making for a more enjoyable snow holiday for anyone of any age. You can even link your children's accounts to your own so you can buy and load product for everyone at the same time.

7. What is the privacy policy of MyThredbo?
Thredbo is committed to ensuring your personal information is protected. To become a member we may require to collect basic personal information about you i.e. your name and address, your email address and your contact address. The information we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses or information stored in our database to any third parties.

8. What do I do if I lose my MyThredbo pass?
We will cancel your old pass and re-issue with a new pass free of charge.
Simply contact us at store@thredbo.com.au or call us on (02)6459 4151

9. Can I share my MyThredbo pass?
No. Your MyThredbo pass is strictly yours and to be used by only you.

10. What does my pass look like?
Check it out on the MyThredbo page. Your MyThredbo pass is the same size as a credit card with a photo of you on it.

11. Where do I wear my pass?
Basically anywhere in a pocket from shoulder to knee on either your left or right side or around your neck.

12. Can I use a lanyard to carry my pass?
Yes,the Thredbo ticket office and rental centre sell lanyards with plastic sleeves to put your MyThredbo pass in and wear around your neck.
Do NOT punch any holes in your pass as this may destroy the antenna.

13. Does it matter if I have credit cards/mobile phones in the same pocket as my pass?
You can leave your MyThredbo pass in your wallet, as credit cards won't affect it. Anything electrical i.e. phones, ipods etc will affect reading of the pass so please separate your MyThredbo pass from any electrical items.

14. Will my pass affect my pacemaker?
It is a generally known principle that persons wearing pacemakers, hearing aids or other implants should take care when getting close to electronic devices. SKIDATA has deployed more than 15,000 devices with RFID technology for over 20 years without a single health problem caused by the usage of its RFID technology.

15. What is the difference between MyThredbo and Thredbo Club?
MyThredbo is your personal pass which allows you to pre-buy your lift and resort products easily online. It also doubles as your electronic lift pass.
The Thredbo Club incorporates everything in MyThredbo PLUS the loyalty rewards program for Thredbo members. Click here for more information on the the Thredbo Club Card.

Have a question that is not here?
Our team is more than happy to help you with any questions that you may have aboout MyThredbo.
Contact us at store@thredbo.com.au or call us on (02)6459 4151 and we will do our best to help.