The information we collect about you
The types of personal information we collect about you will depend on what services you use or products you acquire. This may include collecting your name and address, your email address, your contact address, credit card details, payment and transaction details/history and, where you have the option to comment on our services or products, whatever other information you choose to supply to allow us to provide products and services to you. This may include using our website www.thredbo.com.au, submitting survey forms, entry forms (competitions or events), medical release forms, accident report forms or having verbal conversations with our staff.
How personal information is collected and held
We may collect your personal information in relation to your interactions and transactions with us. This includes; purchasing lift tickets or accommodation through the Thredbo Resort Centre or using our online services; participating in a promotion, competition, or survey; using your number or associated identifiers such as payment cards; registering for services; using related digital services. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our third party service providers. We implement a range of measures to protect the security of that personal information.
How we use your information and who we may disclose it to
The information that we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any unrelated third parties. The Company uses the information you provide to us to help you access the services or acquire the goods that the Company provides more easily. We also use personal information to administer, improve our products and services and tailor them to your interests. We may also send you marketing material about products and services we believe are suited to you and your interests and communicate with you using social media channels and platforms. If you do not wish to receive any of this material you may simply choose “unsubscribe” from our mailing list or contact us using the details below, and no further material or communications will be sent to you.
The Company engages certain trusted third parties (including data hosting and processing companies, and information technology providers and operators of social media channels and platforms) to help us provide, improve and promote our services and communicate with our customers. These third parties may be located in Australia, Canada and the United States of America. We take steps to ensure that our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
In providing us with your personal information, you consent to this disclosure. The Company will not disclose your personal information for purposes or to parties other than those outlined above without your consent.
User generated content
If you post reviews or comments on the site, you grant the Company and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant the Company and its affiliates and sub licensees the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.
From time to time, the Company will conduct competitions on its website. When these competitions are run, you may also be given the choice of being on a mailing list to receive further contact from us. Unless you choose to receive further communications from the Company, the information we collect from your entry in the competition is not used for any purposes other than the competition.
CCTV and Live Snow WebCams
You may be recorded on the Company’s Closed Circuit Television (CCTV) cameras and Live Snow WebCams upon entry to and throughout the Thredbo Alpine Resort. The footage from CCTV cameras may be recorded and used if required for safety and / or security purposes. The footage from the Live Snow WebCams is streamed on the website www.thredbo.com.au and is used on a number of third party websites, and is primarily used to provide members of the public with current accurate information on snow and weather conditions at the Thredbo Alpine Resort (however the footage may also be used for safety and/or security purposes if required).
Links to other websites
Storage and security of your personal information
Any personal information that we collect about customers, including email addresses, will be kept in the Company’s database. The database will be accessible only by those authorised to perform normal daily tasks such as updating addresses and renewing membership. The Company will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification or disclosure.
The internet is not a secure environment. If you use the internet to send us any personal information, the Company will not be liable for events arising from unauthorised access to your information.
Access to your information
You have a right to access and correct most of the personal information we hold about you. If you wish to have access to or correct your information, please send us an email or letter at the addresses provided below. If the Company does not allow you to access or correct your personal information we will provide you with the reasons for our decision.
Accuracy of your information
Once we receive personal information from you, we take all reasonable steps to ensure that all the information we collect, use or disclose us accurate and up to date. If you think that any of your personal information held by us in inaccurate, please send us an email or letter at the addresses provided below and we will take reasonable steps to ensure that it is corrected.
Event Hospitality & Entertainment Limited
478 George Street
Sydney NSW 2000
Updated May 2019
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