Thredbo Team Info Hub

As a Thredbo team member, you are eligible for a Thredbo Staff Season Pass* to gain access to the mountain, gym, tennis courts, golf course, and loads of discounted products in Thredbo. A donation of $10 for each season pass is payable when you redeem your Thredbo Staff Season Pass. This contribution will be paid to the EVT charity program.

Once you have accepted your contract and completed the onboarding process you can claim your pass.

How to claim your Thredbo Staff Season Pass:

1. Log into your Online Shop Account – If this is your first time using the Thredbo Online Shop, use your email address to sign in then press ‘forgot password?’ to create a password.
2. Once you have logged in, select the ‘I’m Looking For’ drop-down tab and select ‘Team Member Perks’.
3. Click on the ‘Thredbo Staff Season Pass’ and add it to your cart, then complete the checkout process.
4. Collect your Staff Pass from any MyThredbo Card Kiosk located at Valley Terminal or Friday Flat.

*Terms and Conditions apply for eligibility to the Team Member Perks.

Check out all the Perks that Team Members have access to: 

• Thredbo Team Member Perks
• Team Member Perks T&Cs
• 50% Subsidy NSW Transport Snowy Mountains Bus Service Season Pass  – Bus Subsidy Application Form
• Carpool Incentive Bonus – Car Pool Bonus Application Form
• Family Benefits – Family Benefit Application Form

Joining our team means you are part of EVT, one of Australia and New Zealand’s leading experience companies.

You can enjoy a wide range of perks, check them out here – EVT Elevate Perks.

Staff Recognition & Rewards

We pride ourselves in being Daymakers, going above and beyond to create the best experience for our guests. Through Workplace, you can acknowledge a team member for going the extra mile and being a #Daymaker for guests and colleagues.

Our Daymakers could win themselves a fresh set of skis, snowboards, outerwear & more!

Head to Workplace and give a team member a #Daymaker shoutout.

More info soon to come…

International Team Members

As an international team member, you may find that you cannot complete your contract in HROnboard, as you do not have either a bank account or tax file number. Please read below to see what to do if this occurs.

Bank Details

If you get to the bank account stage in HROnboard and do not have an Australian bank account, it is okay to pause at this stage of your contract. We require an Australian bank account for you to proceed.

There are some banks that will allow you to open an account before you arrive in Australia and provide ID to complete the set up once you’re in the country. You can choose to look online if your preferred bank offers this, otherwise you can stay at this stage until you are in Australia and able to open an account.

Please note that you will not be able to commence employment until your bank account information is received, so it is important to complete this information before your first rostered shift. We suggest that you plan for a day or two to organise all of this before arriving for work.

Tax File Number

If you are currently living overseas or you don’t have a Tax File Number (TFN), it is okay to pause here until you are in Australia and can complete your TFN application.

Please ensure you complete an application to the ATO for your TFN once you are in Australia and provide it to us as soon as you receive it, to ensure you pay the appropriate amount of tax.

For more information about tax, applying for a TFN and how to provide it to us please see the Tax section

How to update your bank details:

Please use the below form to update your bank details. Once the form is complete please email it to peopleandculture_thredbo@evt.com

Change of Bank Details

If you have any issues filling it out electronically, you can also drop by the P&C Office to complete a hard copy of the form.

If you are updating your main bank account you only need to complete the ‘main bank details’ section on the form.

If you are adding an additional bank account please complete both the main and second bank account details on the form.

How to update your Tax Details

Please use the below form to provide us with your tax file number or to update your tax status. Once the form is complete please email it to peopleandculture_thredbo@evt.com

Tax File Declaration Form

If you have any issues filling it out electronically, you can also drop by the P&C Office to complete a hard copy of the form.

How to I find out my tax status (an Australian resident for tax purpose or a foreign resident for tax purposes or a working holiday maker) when completing the form?

Everyone is different and there are various factors that determine your personal tax status. If you have any questions about your tax status contact the Australian Taxation Office (ATO). Their website is: https://www.ato.gov.au/

Superannuation Requirements

All team members are required to have a superannuation fund (often abbreviated to ‘super fund’ or ‘super’). In Australia the superannuation system is the main way most people save for their retirement. To find out more about super visit the below website: HERE

Types of Funds:

Default Funds:

Thredbo has three default funds. If you select “My employer’s default super fund: I want my employer to open a new account for me in their default fund” a fund will be opened on your behalf with one of the following three funds:

• Australian Superannuation
• Hostplus
• Care super

Pre-existing Super Fund

If you are already a member of a superannuation fund you can supply this information during onboarding, or anytime via submitting an ATO Super Choice Form to the P&C team.

Self-Managed Super Fund

If you have a self Managed super fund, please ensure you provide all necessary details during your onboarding.

How to change/update Superannuation Details:

If you would like to change your superannuation fund details after the onboardingprocess, please complete the below form and email it to peopleandculture_thredbo@evt.com

Download ATO Super Choice Form

I selected for my employer to create a super account with their default fund. Where can I find my super fund account details?

Your super fund name and account number can be found on your payslip in the bottom left-hand corner. Once you have these details you can contact the super fund directly and get the remainder of your super account details.

International Team Members:

International employees may be able to claim their super back once they have returned to their country of residence. Please contact your fund to find out if this applies to you.

Who needs a Working With Children Check WWCC?

Some Thredbo Team Members work closely with children and are required to have a valid NSW Working With Children Check. If you are required to provide this you will be requested to provide your WWCC number during the acceptance of your contract.

The WWCC reference number expires within 3 months.

The following teams generally require a WWCC for some of their roles.

• Mountain Biking
• Snowsports
• Thredbo Leisure Centre
• Patrol
• Guest Services
• Marketing

How to apply for a WWCC

There are two stages to applying for a WWCC and both need to be completed before the first shift.

Stage 1

1. Complete the online form HERE
2. Once completed you will receive an application number. This is valid for 28 days.

Stage 2

1. Visit a Service NSW location with your application number and original identification documents per the requirements.
2. Pay the service fee.
3. Once completed you will receive a confirmation email with your WWCC (usually within 48 hours).
4. Send the WWCC number to your manager.

Service NSW locations and opening hours. 

Service NSW locations can only be found in NSW and are open Monday to Friday (excluding public holidays). The nearest service centre to Thredbo & Jindabyne is located in Cooma.

Find a Service NSW Location

What if you are not in NSW or Australia? 

We understand that sometimes you are not able to complete all stages easily due to travel and current locations. You can complete stage 1 of the application outside of NSW, then complete stage 2 when you arrive in the state.

You will receve an application number when a WWCC application is completed, submit this number for your contract to proceed with the contract process.

If your number expires, you can simply complete another form and submit the new application number once you are able to visit a Service NSW.

If you require a WWCC for your role in Thredbo, please make sure to plan the stages of your travel so you can supply the WWCC number before your first shift.

You will not be able to start work if you have not completed your contract and obtained your WWCC.

Who needs a Responsible Service of Alcohol (RSA)?

Some Thredbo Team Members are required to serve alcohol for their role and are required to have a valid RSA.

If you are required to provide this you will be requested to provide your RSA details during the acceptance of your contract.

How to Apply for a RSA? 

Follow this LINK to read about the requirements and how to apply for a RSA.

Do you live interstate or internationally and are coming to work with us? 

You can be employed to serve alcohol if:

• you do not live permanently in NSW, and
• you have completed an approved interstate RSA course within the last 5 years from another Australian State or Territory.

What is an approved interstate RSA course? 

This is either a full RSA training course or RSA refresher provided in another State or Territory:

• by a registered training organisation (RTO) that delivers the Australian Skills Quality Authority nationally accredited RSA training course
• by another RTO or training organisation approved to deliver on behalf of, or by that State or Territory.

For more information please visit the Liquor & Gaming NSW website HERE

What is Preceda?

Preceda is our payroll platform where you can see your payslips and personal details. Once you have completed your onboarding you will receive an email with a temporary password and your Employee ID. Please follow the steps in this email to activate and log into your account.

After logging in you will be prompted to create your own password and set up three secret questions. We strongly suggest that you set up the secret questions as this will let you reset your password at any time.

How to Log In: 

Go to: https://preceda.com.au/logon

Hint: You can switch between mobile and desktop format – if you would like more functions use the desktop version 

• Username:  Employee 6-digit ID 
• Password:  The password that was chosen by you 
• Client: EVT

Forgotten password/Can’t log in?

If you have forgotten how to log into Preceda, reset your password by following the steps below:

Please e-mail EVT Payroll to request a password reset:

•  Email: payroll@evt.com
•  Subject line: Preceda Password Reset
•  Items to include in your email:
  • First name:
  • Surname:
  • Date of Birth:
  • ID Number:
  • Place of employment: Kosciuszko Thredbo

Once you receive your new temporary password and log in you will be prompted to reset it and set up three security questions. We strongly suggest you take the time to set up the 3 security questions so that if you need to reset your password again you’ll be able to do so by using the ‘forgotten password’ link.

• How to View Payslips

Desktop version – Go to the navigator panel on the left-hand side of the page – select ‘Payroll’ and then view payslips.

Mobile version – Go to the ‘My Pay’ icon 

• How to view and update personal details

You can view and update your personal details including your phone number, email, home address, and emergency contact details. 

Desktop version – Go to the navigator panel on the left-hand side of the page – select ‘Personal’ and then select the information you want to view/change. 

Mobile version – Go to the ‘My Details’ icon to view/change details. 

Preceda How to Guides

• How to log in to Preceda
• How to reset your password/troubleshooting for Preceda

Emplive is our rostering system at Thredbo. You can login to Emplive via your internet browser or you can download the app for free from the Google Play Store or the Apple Store.  

How to set up Emplive: 

After you have completed your onboarding you will receive an email with your login details. The email will have a temporary password active for 24 hours.

If you miss this or the original email, please request a new one from EVT Payroll by sending them an email at payroll@evt.com – make sure to include your full name and Employee ID.

How to Login: 

• Link to Emplive platform: https://ess.emplivecloud.com/SignInEL20.aspx  

• Your username: Employees 6-digitID@thredbo (For example: 123456@thredbo)  

• Your password: The password that was chosen by you 

How to reset your password/forgotten password

1. Select the ‘forgotten password’ option on the login page
2. Enter your username
3. You will receive an email from no-reply@emplivecloud.com with the subject line ‘ESS Reset Password Link’
4. You will have 24 hours to follow the link and create a new password

Emplive How to Guides

• How to log in to Emplive
• How to access your roster using Emplive on a desktop
• How to access your roster using the Emplive app
• How to add unavailability using Emplive on a desktop
• How to add unavailability using Emplive app
• How to apply for leave using Emplive on desktop
• How to apply for leave using Emplive app

How to see your Snowsports instructor schedule 

Flaik is our Snowsports Instructor rostering system. This is where you submit your season availability, see your schedule, sign up for training clinics and more!

**Please note that the start date on your contract is not necessarily your first day at work. Please refer to Flaik to confirm the date of your first shift for work/training.

You can log in to Flaik via your internet browser. The Flaik user guide is a great source of further information.

Flaik’s Snowsports Certifications

You can view a list of Flaik’s certifications here.

How to log in:

You will receive an invite via email from Flaik with login information.

• Link to Flaik platform: https://thredbo.flaik.com/guest/login 
• Your Username: Your nominated email address
• Your Password: The password chosen by you. Password must be at least six characters long and include at least one number

How to reset your password or forgotten password?

• If you get an error saying username or password incorrect – please click on the forgot your password link above the login button to reset your password.
• Flaik will ask you to enter your email address. This address does not need to be the one associated to your Flaik account.
• Click send, complete the verification and a confirmation should appear.

How do you get on Workplace?

After completing the onboarding process, you will receive an email explaining how to log in to Workplace and set up a password. 

Workplace allows you to receive staff notices, connect with other team members and have access to a great range of staff deals and events.

Log in Details

Once you have set up your password for your account, your login details will be: 

•  Browser  Link to Workplace: https://event-elevate.workplace.com/work/landing/input/   
• Your username:  firstname_lastname@workplace.evt.com  
  • example: sally_smith@workplace.evt.com  (@workplace.evt.com is part of a username, not an active email address)
• Your password:   The password that was chosen by you at the first login

You can download both the Workplace app and the Workplace Chat app for free from the Google Play Store HERE or the Apple Store HERE

Need Help?

• Forgotten Password/Can’t access account
• Any other issues 

Please email the People & Culture Team at peopleandculture_thredbo@evt.com. 

Workplace How to Guide

• How to log in to Workplace

Employee ID

You will be issued an  Employee ID once your onbaording is complete. This will be emailed to you from the People and Culture Team at Thredbo.

If you need help or can’t find the original email please reach out and we can send you your employee ID.

Returning Team members:

Team Members receive a new employee ID each time they are re-hired. The Employee ID is your profile per employment. It allows you to log in and access your pay history.

You can find us in the Valley Terminal building. See here for our People and Culture location.

Email: peopleandculture_thredbo@evt.com

Phone: 02 6459 4186

Winter operating hours: Monday to Sunday 8:30 am – 4:30 pm

Summer operating hours: Monday to Friday: 8:30 am – 4:30 pm

Here is a map of the Thredbo Village and what is available.

Thredbo and EVT have developed a series of online eLearning courses to help prepare each team member to work with us. This training is a requirement for all team members.

The department you work for will determine what training modules you are required to complete.

You will receive an email once these modules have been loaded onto your account. Please complete the modules either during training or a rostered shift.

How to log in to HT Solutions

1. Copy this link into the web browser: http://ahl.avacent.com.au
2. Log in to the app using your login details:

• Your username: Employee 6 digit ID
• Your password: welcome (case sensitive)
• This is the password for the first-time log in. It can be changed once in the account.

Unable to find your login details, need to reset password or any other issues?

Please email peopleandculture_thredbo@evt.com and the People & Culture Team will be able to assist.

Should I get health insurance? 

We strongly recommend all team members obtain ambulance cover (available through your health fund or travel insurance) before arriving in Thredbo.

An ambulance ride could set you back thousands of dollars to get to the nearest hospital.

Ambulance cover can be purchased for less than $50 a week from various private health funds and is well worth the additional expense.

Interstate Team Members:

If you already have ambulance cover, but are not from NSW, please check the conditions of the cover for NSW on your policy.

International Travellers:

It is very important to have some health cover while you are in Australia as it can be costly for International team members who are not eligable for Australian Medicare. Make sure to review your travel insurance for ambulance and hospital cover.

Staff accommodation is offered to eligible team members. 

If a position in Staff Accommodation is offered, you will be notified when you receive your HROnboard offer and contract.

Once you accept your contract, you will be sent instructions to book your Staff Accommodation.

Where is staff accommodation located? 

• Winter seasonal staff accommodation is based in and around Jindabyne, East Jindabyne, Kalkite and Berridale. There are a limited number of beds available in Thredbo that are assigned to staff, nominated by department managers.
• Summer seasonal staff accommodation is based in Thredbo Village.

When can I move in? 

• Once you have accepted staff accommodation and followed the instructions to pay both your admin fee and security deposit you will then be sent an invite to book your check-in appointment.
• You can check into staff accommodation up to three days before your first scheduled day of work.

Can I choose who I live with? 

Roommates are assigned at the time of check-in. You will be roomed with a person of the same gender, or you may request to share with your partner or friend. We will do our best to accommodate requests but it cannot be guaranteed. You will be able to make this and other requests when you book your check-in appointment time. 

Do I need to share a room? 

Staff Accommodation is on a shared basis in a self-contained apartment or dormitory-style accommodation. The number per room can vary from 2-4 people.

How much does it cost?

Before check-in, you will need to pay a $100 admin fee and a $500 security deposit. Included is the cost of accommodation is a weekly allowance for utilities. Your rent will be deducted from your pay each week.   

• Summer 23/24 rates:
  • Thredbo: $210

• Winter 2024 rates:
  • Jindabyne and Surrounds: $252
  • Thredbo: $266

Where do I check in? 

Thredbo Check In

• Location: Valley Terminal, Thredbo Village, NSW 2625 – MAP
• Summer Operating Hours: 8:30am – 4:30pm Monday to Friday
• Winter Operating Hours 8:30am – 4:30pm 7 days a week

What do I need to Bring?

• Pillows, Sheets, Linen, Blankets, Doona and Covers. (due to hygiene reasons these items are not supplied) 
• Bath towels, bath mat and tea-towels  
• Clothing and personal items, toiletries etc.  
• Consumables (toilet paper, cleaning supplies, dish cloths, etc.) 

Bed Sizes:

• Single person: Bring bedding for a king single size as this will cover you for any property.
• Couple: Bring king-sized bedding.

What else is provided?

Due to having a variety of properties supplied by various owners, we are unable to provide a detailed list of all items within each location. However, Staff Accommodation comes with a basic kitchen including a fridge, oven, cutlery, crockery, cooking utensils and a lounge area plus heating.

Staff Accommodation Maintenance

Follow this LINK to report a maintenance issue.

For anything urgent please call 0264594186.

• Winter operating hours: Monday to Sunday 8:30am – 4:30pm
• Summer operating hours: Monday to Friday: 8:30am – 4:30pm

Gas Information

If your property requires gas.

It is your responsibility to familiarise yourself with the location of the gas tanks and regularly check if they require replacement (see attached gas information help sheet how to).

All properties have two gas tanks, once the first is empty, email peopleandculture_thredbo@evt.com to order a new gas bottle.

Deliveries only occur once a week and can take up to 7 days to arrive.

Electricity

Familiarize yourself with the location of your electricity switchboard/breaker box.

Common issues needing your electrical breakers a reset:

• Overloaded power sockets or power boards
• Faulty appliance

Keys

• Replacement keys are not available after hours. You are responsible for maintaining possession of your key. People & Culture can provide keys for accommodation during business hours only (8.30am-4.30pm).
• If a key is lost, replacement will incur a fee of $25.

Living in Staff Accommodation should be a fantastic experience.

Your housing and experience in Staff Accommodation will make a huge difference to the enjoyment you get and the memories you make during your time at Thredbo. At its best, share house living allows you to make life long friends and experience a variety of lifestyles, musical tastes, and culinary experiences. This guide is designed to set you up from the start with some useful info, hints, and tips.

Of course, you are always welcome to reach out to your manager or The People & Culture Team if you need more assistance.

Check out the Guide HERE

Other Helpful guides for living in Staff Accommodation 

• Water Saving Tips
• Staff Accommodation Resources Help Sheet
• Mold Prevention Factsheet
• Energy Saving Tips
• Electricity and Hot Water Help
• Checking Your Gas Bottle
• Mid-Season Inspection Cleaning
• End of Season Inspection Cleaning

Thredbo Check In

• Location: Valley Terminal, Thredbo Village, NSW 2625 – MAP
• Operating Hours: 8:30 am – 4:30 pm Monday to Friday
• Booking: Required and only available if you are checking into a Thredbo property

There are many opportunities for private accommodation over winter/summer or throughout the year.

Below are some links to assist you in sourcing private accommodation.

Local Real Estates

McGrath Snowy Mountains: https://www.mcgrath.com.au/offices/310-snowy-mountains

Jindabyne Real Estate: www.jindabynerealestate.com.au

Henley Property: www.henleyproperty.com.au

Social Networking Groups

Thredbo Notice Board: www.facebook.com/groups/406654552695254/

Looking to Live Around Jindabyne: www.facebook.com/groups/LOOKINGTOLIVEAROUNDJINDABYNE//

Jindabyne Notice Board: www.facebook.com/groups/302156863884/

“Jindy” Notice Board: www.facebook.com/groups/387853847928515/

If you are bringing a car down to Thredbo, we have designated parking areas for both day visits and overnight parking.

Please see Thredbo’s parking locations here.

Application form – 2024 Access Pass Application Form

Please provide this completed form when attending the National Parks Office.

Thredbo is located within the Kosciuszko National Park and all cars travelling to Thredbo must have a valid National Parks Vehicle Entry Pass. As a Thredbo team member you are eligible to receive a discounted Kosciuszko National Park Staff Pass. Your Staff Pass allows you to access and park in Thredbo Village.  

Winter Process

To purchase your Kosciuszko National Park Staff Access Pass your name will be on a list at the Snowy Region Visitors Centre, 49 Kosciuszko Rd Jindabyne and at the Alpine Way Park Gate. Visit one of these locations with your car registration documents and once they confirm you as an employee on the list they will issue you with a pass for $38. 

Please also note that if the car registration is not in your name you will need an authorisation letter or proof that your name is on the insurance from the owner of the vehicle.  

Summer Process

To purchase your Kosciuszko National Park Staff Access Pass you will need a proof of employment letter. Please email peopleandculture_thredbo@evt.com and we will provide you with a proof of employment letter.  

Take the proof of employment letter and your car registration documents to the Snowy Region Visitors Centre, 49 Kosciuszko Rd Jindabyne or the Alpine Way Park Gate.  You will be required to complete an application form at the time of purchase. Please also note that if the car registration is not in your name you will need an authorisation letter or proof that your name is on the insurance from the owner of the vehicle.  

The Staff Pass is only valid for Thredbo within the Kosciuszko National Park. If you’d like access to other areas within the National Park you may be required to purchase a non-staff pass at full price.

Summer

There are staff buses that operate from Jindabyne to Thredbo during summer for a $10.00 weekly wage deduction. There is limited seats available with 3 different services to sign up to from October long weekend to early June.

• Jindabyne – Thredbo Service 1

• Jindabyne – Thredbo Service 2

• Berridale via Jindabyne to Thredbo Service

Winter

During winter the Snowy Mountains Bus Service runs every 30 minutes during peak and is the most affordable and stress-free way to get to and from Jindabyne. See timetable and book your tickets online.

Plus check out the travel incentives under team member perks for more winter options.

Travel dates and transport options

Over winter, there are multiple public transport services to Jindabyne and Thredbo starting on the 8th June (exact date may vary).

Please plan your trip early and account for any closures on weekends and the public holidays, e.g. Monday 10th June (exact date may vary).

Below are some bus services and helpful websites that operate from Sydney, Canberra and Melbourne:

Greyhound Bus Service: https://www.greyhound.com.au/buses/snow-express

Murray Coach and Bus Service: https://www.murrays.com.au/express-services/

Rome 2 Rio: https://www.rome2rio.com/