Conditions for Snowsports Seasonal Programs 2027

Terms and Conditions of Use

Issued by Kosciuszko Thredbo Pty Ltd (referred to throughout as ‘us’, ‘we’, ‘our’) as operator of the Thredbo Alpine Resort (‘Resort’ or ‘Thredbo’).

By using your lift pass or accessing the Resort you acknowledge that you have read and understood, and agree to be bound by, these Terms and Conditions of Use. Any adults who are parents or guardians of children who are unable to accept these Terms and Conditions of Use in their own capacity, do so on their behalf and must ensure they comply with them. Separate and additional terms and conditions may apply to the use of some of our facilities, equipment and services.

These Terms and Conditions of Use refer to various rights that may be exercised in our discretion, and the discretion of our staff. Mountain based recreational activities can be dangerous, and as a result we need the right to do so. We will, however, endeavour to ensure those rights are exercised in accordance with all applicable laws, and having regard to the need to protect staff, customers, property and equipment.

General provisions:

1. You must observe the Alpine Responsibility Code (as set out below, and as may be updated in our discretion by notices displayed throughout the Resort) and conduct yourself in a safe, responsible and controlled manner at all times.
2. The use of any snow or mountain sport equipment or devices, whether recreational or otherwise, other than skis or snowboards during our snow season (and mountain bikes when permitted, or other equipment we approve in our discretion) is not permitted within the Resort boundary. Tobogganing and general snow-play is also not permitted within the Resort boundary.
3. You must read and comply with all signs and follow all directions given by us and our staff, and by any public health official or law enforcement officer.
4. You acknowledge that the risks associated with mountain based recreational activities are not always prominent, conspicuous or physically observable and you accept those risks nonetheless.

Limitations and exclusions of liability:

1. This section contains limitations and exclusions on our liability. Those limitations and exclusions are not intended to apply in any circumstances where the law does not permit us to do so, whether under the Competition and Consumer Act 2010 (Cth), the Civil Liability Act 2002 (NSW) or otherwise.
2. You engage in any recreational activity at your own risk.
3. Where we provide “recreational services” as defined in the Competition and Consumer Act 2010 (Cth) (which include sporting activities or similar leisure time pursuits), to the maximum extent permitted by that legislation we exclude all liability to you for personal injury (as defined below) arising out of any failure by us (or our employees or agents) to comply with any consumer guarantees applying under that legislation (including those set out in the Australian Consumer Law). For these purposes, “personal injury” means:
   a) death;
   b) any physical or mental injury of an individual (including the aggravation, acceleration or recurrence of such an injury);
   c) the contraction, aggravation or acceleration of a disease of an individual; and
   d) the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs in relation to an individual:
   i.  that is or may be harmful or disadvantageous to an individual or community; or
   ii. that may result in harm or disadvantage to an individual or community.
4. Where liability cannot be excluded, we limit our liability to the maximum extent permitted by law.
5. Without limiting paragraph 2 above, all warranties, representations or conditions relating to the services we provide (whether express or implied and whether arising out of contract, at common law or under statute) not set out in these Terms and Conditions of Use are excluded.
6. We are not liable to you (on any basis) for any indirect or consequential loss or damage to you.
7. However, nothing limits our liability for representations or other communications (either oral or written) made by us, where by law such liability cannot be excluded.
8. The term “including” in these Terms and Conditions of Use is not a term of limitation.

YOUR SEASONAL PROGRAM

1. VALIDITY AND USE 
   a) Entitles the participant to access Thredbo Snowsports School lessons for the duration of the period specified to you or selected by you
   b) It must be used solely by the named participant and only on the dates for which it was validly purchased.
   c) The age category assigned to the snowsports lesson or program (e.g. child, youth, adult, senior) must accurately reflect the pass holder’s age as at the first date of product usage.
   d) Participation in the Seasonal Program is personal to the registered participant and:
   i. Must not be resold, transferred or assigned to another person; and
   ii. is valid only for the participant named on the booking.

Any breach of these conditions will result in the cancellation of the lesson or program and may invoke police action. Where we have reason to believe that a lesson or program has been transferred to another person, or eligibility for an age category has been misrepresented, no refund will be provided or credit payable for the purchase price of the cancelled pass, even if a portion of the pass remains unused.

2. VERIFICATION REQUIREMENTS
   a) Participation in a Seasonal Program requires the participant to hold valid lift access for each program day. Lift access may be provided through an eligible lift ticket or season pass.
   b) You must carry your lift pass at all times and present it upon request by our staff at lift access points.i. If asked, you must also provide photo ID to confirm you are the valid pass holder.
3. UNAUTHORISED SNOWSPORTS LESSON INSTRUCTION
   We are committed to providing safe, professional and accredited snowsports instruction. To protect guests and the integrity of Resort operations, all snowsports instruction conducted within the Resort must be provided by instructors or agents approved by us. Any unauthorised instruction is strictly prohibited and may result in enforcement action, including the suspension or cancellation of Resort products without refund.
   a) You agree that:
   i. Your lift pass does not entitle you to provide or receive unauthorised snowsports instruction.
   ii. Instruction must only be arranged with Thredbo or agents approved by us.
   iii. Any unauthorised instruction is strictly prohibited unless prior written consent from us is granted
   iv. We reserve the right to suspend or cancel any lift pass, lesson, rental or other Resort product, without refund where a guest is found to be providing, advertising, promoting, facilitating or participating in unauthorised instruction.
4. BEHAVIOUR AND CONDUCT
   Thredbo maintains a zero-tolerance policy for unsafe, unacceptable or unlawful behaviour. Your lift pass may be cancelled at any time if:
   a) you fail to comply with these terms and conditions, including Helmet Usage at Thredbo or the Alpine Responsibility Code;
   b) we otherwise consider appropriate in our discretion to protect our staff, customers, property and equipment, including in response to unacceptable behaviour by you that includes physical or verbal abuse, threats, harassment or any form of aggression toward staff or other guests;
   c) you have engaged or attempted to engage in any unlawful conduct.
5. HELMET USAGE AT THREDBO
   Wearing a helmet is a critical safety measure that helps reduce the risk of head injury during snowsports activities. Helmets provide protection in the event of falls or collisions and are strongly recommended for all guests to support a safe and enjoyable experience on the mountain.
   a) Helmet Requirement
   i. Helmets are required for all guests who are under the age of 18 at the time of accessing Thredbo.
   ii. Helmets are required for any Thredbo Snowsports lesson participant.
   iii. Helmets are required for all guests using Thredbo terrain parks, regardless of age or lesson participation.
   b) Helmet Type
   i. Helmets must be a snowsports specific helmet that is designed and manufactured for alpine use and certified to a snow sports safety standard.
   ii. Helmets designed for cycling, climbing or other non-snowsports activities are not permitted.
   c) Approved Exemptions
   i. We may, at our discretion, approve an exemption to the helmet requirement for lesson participants only in limited circumstances.
   ii. Guests seeking an exemption must put their request in writing 48 hours prior to the commencement of the lesson and provide the reasons for the requested exemption. Requests for an exemption must be sent by email to: [email protected]
   iii. Any guest who is granted an exemption acknowledges the increased risk of injury associated with participating in snowsports activities without a helmet.
   iv. Notwithstanding any approved exemption, all guests must wear a compliant snowsports helmet when using Thredbo terrain parks.

CONCUSSION 

We take concussion seriously to protect the welfare of both our lift pass holders and our staff. If you are involved in an incident where there is potential for concussion then in such cases, a doctor’s certificate or suitable medical clearance is required to reactivate your Lift Pass.

FLAIK GPS TAGS – THREDBOLAND

We are pleased to offer participants in our Thredboland program the use of GPS based alpine tracking devices known as Flaik Tags. Please refer to www.thredbo.com.au/ski-snowboard-lessons/thredboland-kids-ski-program/ to review our frequently asked questions relating to the optional use of Flaik Tags.

SEASONAL PROGRAM ACCESS TO ZERO GRAVITY TRAMPOLINE FACILITY

You agree that:
a) you are medically fit (including physically and mentally) to participate in the session/program within the Zero Gravity Facility and that you have not been advised otherwise by a medical practitioner;
b) you will inspect the trampoline area and all fixtures, fittings, equipment, goods, apparatus or other things supplied, provided or used in or related to the Zero Gravity trampoline facility and agree that you will not participate unless you are completely satisfied with the adequacy and condition of the trampoline area;
c) you will abide by the rules and conditions of the Zero Gravity trampoline & Leisure Centre facility including those in any literature or verbal or written instructions.
d) by your participation in & access to the Zero Gravity Facility, you acknowledge and agree that performing aerial manoeuvres and specifically, inverted aerial maneuvers or off axis rotations is inherently dangerous and carries a high risk of serious personal injury, illness, permanent disability and/or death which may or will result in severe economic and/or property loss and damage and you fully recognise and accept those risks.

MYTHREDBO CARDS

Your MyThredbo Card is your personal access card for Thredbo products and services. The card is linked to your Thredbo profile and allows eligible lift passes, lessons, rentals and other products to be loaded directly to the card. MyMoney may also be added to your MyThredbo Card for contactless payments at participating Thredbo outlets.
a) A MyThredbo Card is required for all Thredbo lift, lesson and rental products.
b) MyThredbo Cards are personal to the cardholder, are non-transferable and must not be shared, sold, lent or otherwise used by another person.
c) If your MyThredbo Card:
i. is damaged and no longer grants you access to Thredbo Facilities, a replacement MyThredbo Card will be issued to you upon request subject to payment by you of $5.00; or
ii. has been lost or stolen, you must immediately report this to Thredbo Guest Services on 1300 020 589 or by visiting a Thredbo Guest Services Office. You acknowledge and accept that any lift pass issued to you may be cancelled or suspended by us if an unauthorised person is found to be using it prior to you reporting it lost or stolen.
d) Until a lost or stolen MyThredbo Card is reported to us, you remain responsible for any use of the card and any products loaded to it.
e) We reserve the right to suspend, cancel or deactivate any lift pass, lesson, rental product, MyMoney balance, or other entitlement associated with a MyThredbo Card where:
i. the card is reported lost or stolen;
ii. the card is being used by a person other than the authorised cardholder; or
iii. we reasonably suspect fraud, misuse or a breach of these Terms and Conditions.

PHOTO REQUIREMENT

To maintain the integrity of Thredbo products, prevent fraud, deter pass sharing and verify guest identity, all products requiring a MyThredbo Card must be linked to a current photograph of the product holder. We may use photographs to confirm product ownership, investigate suspected misuse and ensure products are being used in accordance with these Terms and Conditions.

a) A current and clearly identifiable photograph of the product holder must be uploaded to their Thredbo profile at the commencement of each winter season and maintained for the duration of the season.
b) The photograph must accurately represent the product holder and be of sufficient quality to enable identification by our staff.
c) We reserve the right to suspend any lift pass, lesson, rental product or other entitlement associated with a guest’s account where:
i. a current photograph has not been provided;
ii. the photograph is not of sufficient quality to identify the product holder;
iii. the photograph does not accurately represent the product holder; or
iv. We reasonably suspect misuse, fraud or unauthorised use of a product.
d) Any suspension imposed under this clause will remain in effect until an acceptable photograph has been uploaded and approved by us.
e) To update your photograph:
i. visit shop.thredbo.com.au;
ii. sign in to your account and select My Account; and
iii. upload a current photograph that meets the requirements set out in this section.
f) We are not responsible for any loss of access to products, lessons, reservations or mountain facilities arising from a guest’s failure to maintain a current photograph on their account.

PRODUCT AMENDMENTS

Product amendments may be made to the product type, duration and start date, provided the change is to a product of equal or greater value, and the request is made up to 4.00pm the day prior to the selected product start date:
a) The value of your product requiring amendment is credited to your account via a MyMoney Credit to be used to repurchase the correct product at the best available rate via the Thredbo Online Shop.
b) Where amended to a different pricing season, duration or product type, may require additional payment due to the best available rate for the amended date being higher.
c) Where amended product is lower than the original purchase amount, no refund is provided for the difference in price. MyMoney Credits do not expire and can be used on future purchases.
d) Product amendment requests may be made via email or phone as follows:
i. By email: [email protected]
ii. By phone: 1300 020 589. Sales Support office hours are generally 8.00am to 5.00pm during the winter season.
e) Change requests made inside 4.00pm the day prior to the selected product start date are not accepted.
f) Change of person is not accepted.

Medical release from parents and guardians of child participants:

1. You authorise us and its employees and agents to arrange for medical attention of your child or to transfer your child to the Thredbo Medical Centre or to a hospital if, in the opinion of that person, medical attention is needed or is likely to be needed for your child. You are aware that the practice of medicine in a surgery is not an exact science and you acknowledge that no guarantees have been made to you as to the result of treatment or examination at the Thredbo Medical Centre.
2. You agree that on transporting your child to any hospital or medical facility we will shall have no further responsibility, for, or in respect of, your child.
3. You agree to pay all costs associated with such medical care or attention and for related transportation for your child..
4. You further authorise us and our employees and agents to render any necessary or emergency medical care or attention to your child if considered necessary by a medical practitioner employed at the Thredbo Medical Centre.

THREDBO SEASONAL PROGRAM PAYMENT PLAN

By selecting the Thredbo Seasonal Program Payment Plan you acknowledge that you agree with and will abide by the following terms and conditions.

1. All access and benefits associated with the Thredbo Seasonal Program are not valid until the Final Payment has been made.
2. Your Thredbo Seasonal Program deposit of $49 paid is:
   a) for your personal use only and is non-transferable to any other person; and
   b) non-refundable or transferable to another product or year.
3. To obtain the Thredbo Seasonal Program Payment Plan, your credit card must be stored on file.
4. If you do not wish to have your credit card stored on file, you are not entitled to the Thredbo Seasonal Program Payment Plan.
5. You agree to the payment schedule set out below:

6. The remaining balance of the Thredbo Seasonal Program will be automatically deducted from your credit card on file on the following schedule:
   a) Final Payment on 25 May 2027
   i. Failure to make the Final Payment by 25 May 2027 will result in the forfeit of the deposit paid and part of the First Balance Payment to the maximum value of $49 per pass and cancellation of the Thredbo Seasonal Program.
   ii. Where Ikon Base Pass Add On is purchased, the Ikon Pass is cancelled, and a full refund is applied to the original payment method.
7. If you wish to make your Final Payment prior to 25 May 2027, please contact Thredbo Guest Services on 1300 020 589 or email: [email protected]
8. To cancel the Thredbo Seasonal Program Payment Plan, refer to Thredbo Seasonal Program Protection terms listed below.
9. Any exceptions to the Thredbo Seasonal Program Payment Plan terms and conditions are at the discretion of Kosciuszko Thredbo Pty Limited.

Thredbo Seasonal Program Protection

1. Thredbo Seasonal Product Protection (‘Refund Protection’) is subject to the terms and conditions below which are to be read in conjunction with all other notices and signs that we may from time to time publish or display relating to Refund Protection.
   a) Any person who is assigned any of the listed products below from us for the 2027 Winter Season is covered by Refund Protection:
   i. 2027 Thredbo Season Pass
   ii. 2027 Seasonal Program
   1. Little Rippers, Shred Crew, Development Squad, Mountain Academy, Sunday Sessions
   iii. 2027 Flexi Pass
   iv. 2027 Seasonal Rental
   b) Refund Protection only applies to the qualifying products purchased.
   c) Refund Protection only provides for a refund due to Season Ending Injury, Medical Circumstance or Relocation in accordance with these terms and conditions and not for any other reason.
   d) Refund Protection is NOT transferable and cannot be re-sold or exchanged to another person or transferred to another year.
   e) Where MyMoney obtained via either an On Mountain Injury Credit or Pre Arrival Injury Credit is used as payment for the 2027 Thredbo Seasonal Program, then in accordance with the terms and conditions relating to an On Mountain Injury Credit and Pre Arrival Injury Credit the MyMoney amount will not be refunded. Any MyMoney Credit minus the Refund Protection Amount per paragraph 1 i. below will be credited to the guest’s MyThredbo profile as a MyMoney Credit.
   f) The maximum refund amount of Refund Protection shall not exceed the full purchase price for the 2027 Thredbo Seasonal Program.
   g) With respect to an Injury or Medical Circumstance affecting the Seasonal Product Holder, a Doctor must in a medical certificate recommend that due to the severity of the Injury or Medical Circumstance, it is Medically Necessary that the Seasonal Product Holder not ski or snowboard for the remainder of the enrolled 2027 Thredbo Winter Season. A copy of the Doctor’s medical certificate must be provided to us.
   h) The Seasonal Product Holder must apply to us for a refund (refer to paragraph 1 q. below for contact details) as soon as is reasonably practical after the occurrence of the Injury or the onset of the Medical Circumstance or Relocation.
   i) The Refund Protection amount is calculated off the number of days participated on the 2027 Thredbo Seasonal Program purchased less any amount forfeited under the Thredbo Seasonal Program Payment Plan terms and conditions – head to My Account to check – specified above to a maximum value of $49 per pass (‘Forfeited Amount’).
   j) 2027 Thredbo Seasonal Program or associated benefits will not be reinstated once a refund has been provided.
   k) Refund Protection coverage is not payable in any circumstances resulting in whole or in part from:
   i. The Participant engaging in or attempting to engage in unlawful conduct;
   ii. Business interruption to or closure of all or part of the Resort due to circumstances beyond our control including relating to any safety measures (subject to paragraph l. below);
   iii. Elective or cosmetic surgery;
   iv. Injury or Medical Circumstance arising from alcohol or drug abuse;
   v. Violation of any of these Terms and Conditions;
   vi. Violation of the Alpine Responsibility Code; or
   vii. Any particular amount of snow.
   l) Refund Protection does not exclude and is in addition to any refund rights you have under the Australian Consumer Law.
   m) Refund Protection will begin at the time of purchase of the 2027 Thredbo Seasonal Program.
   n) Refund Protection claims will not be accepted more than 14 days after the injury date.
   o) Refund Protection coverage ends on the earlier of:
   1. 11:59:59 p.m. on Sunday 12 September 2027; or
   2. the date when a refund made in accordance with these terms and conditions is finally processed.
   p) Definitions;
   1. 2027 Winter Season means the period starting on 12 June 2027 and ending on 4 October 2027.
   2. Days Participated means the days the Participant attended the 2027 Thredbo Seasonal Program. Attendance is classified as full or part day participation.
   3. Season Ending means the Injury, Medical Circumstance or Relocation prohibits the 2027 Seasonal Product Holder from Skiing or Snowboarding for the remainder of the 2027 Winter Season.
   4. Injury means physical injury which is sustained as a direct result of an unintended, unanticipated accident that occurs while the Seasonal Product Holder ’s coverage under Refund Protection is in force. Injury will also include circumstances where an Injury occurs to a dependent person where the Seasonal Product Holder must provide primary care for that dependent person.
   5. Medical Circumstance means an illness or disease that requires treatment by a Doctor, or pregnancy or a relocation which is Medically Necessary.
   6. Medically Necessary means the Doctor’s recommendation is consistent with the symptoms, diagnosis and treatment of the Seasonal Product Holder’s condition, is appropriate with regard to standards of good medical practice and is not primarily for the convenience of the Seasonal Product Holder.
   7. Seasonal Product Holder means the person who has been assigned the 2027 Thredbo Seasonal Program at the time of purchase.
   8. Relocation means verifiable, international relocation of the Seasonal Product Holder. It is the responsibility of the Seasonal Product Holder or the Seasonal Product Holder’s legal guardian making the application to substantiate the Relocation to our reasonable satisfaction.
   9. 2027 Thredbo Seasonal Program means a Snowsports Seasonal Program for the 2027 Winter Season purchased by or in the name of an individual, from us or through an authorised reseller.
   10. Skiing/Ski – means alpine skiing, telemark skiing or snowboarding.
   o) Refund requests may be made in person or email to us as follows.
   1. By email to: [email protected]. this email address is being protected from spambots. You need JavaScript enabled to view it.
   2. Refund requests made after 12 September 2027 will not be accepted.
   3. All refund requests will be assessed by us with regard to the fair and reasonable application of these Terms and Conditions. The Seasonal Product Holder must provide such further information or supporting documentation as is reasonably necessary for us to assess a refund request.
2. These terms and conditions (in conjunction with any other notice or sign that we may from time to time publish or display relating to Refund Protection) comprise the entire agreement between you and us in relation to its subject matter and supersede any prior agreement or understanding on anything connected with its subject matter.
3. These terms and conditions are governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

SEVERE WEATHER POLICY:

Please refer terms and conditions in relation to Thredbo’s severe weather policy.

THREDBO CANCELLATION POLICY:

Please refer terms and conditions in relation to cancelling a Thredbo product or service.

ALPINE RESPONSIBILITY CODE:

WINTER SPORTS INVOLVE RISKS OF SERIOUS INJURY OR DEATH. YOUR KNOWLEDGE, DECISIONS AND ACTIONS CONTRIBUTE TO YOUR SAFETY AND THE SAFETY OF OTHERS.

Know Your Ability

• Stay in control. You must be able to stop or avoid people or objects.
• You must know how and be able to load, ride and unload lifts safely. If you need assistance, ask the lift attendant.
• Do not ski, board, ride lifts or use terrain, if your ability is impaired by drugs or alcohol.

Know Your Role

• Use protective equipment (especially helmets) to minimise the risk of injury. Prevent runaway equipment.
• Read and obey all signs, warnings and hazard markings.
• Keep off closed trails and out of closed areas.
• If you are involved in a collision or incident, do not leave the scene. Share your contact information with each other and Resort Staff.

Know Your Zone

• People ahead and downhill of you have right of way. You must avoid them.
• Stop only where you are visible from above and do not restrict traffic.
• Before starting downhill, or merging into a trail, look uphill and give way to others.

Know the code. It’s your responsibility.

If you are found to have acted in a Dangerous Manner or to be in a closed area, your Pass may be suspended or cancelled by us as outlined below:

Season Pass

• First Instance: Season Pass is Suspended for a period of 7 consecutive days.
• Second Instance: Season Pass is Suspended for a period of 30 consecutive days.
• Third Instance: Cancellation of Season Pass. Pass Holder is Suspended from using Thredbo Lifts for the remainder of the winter season.

Date-based Lift Pass

• First Instance: Cancellation of remaining validity of Date-Based Lift Pass. Pass Holder is Suspended from using and receiving the benefits of the Pass for a period of 7 consecutive days.
• Second Instance: Cancellation of remaining validity of Date-based Lift Pass. Pass Holder is Suspended from using and receiving the benefits of the Pass for a period of 30 consecutive days.
• Third Instance: Cancellation of remaining validity of the Date Based Lift Pass. Pass Holder is Suspended from using and receiving the benefits of the Pass for the remainder of the winter season.

Terms used in this Alpine Responsibility Code have the following meanings:

• Cancellation means the applicable Pass assigned to the Pass Holder is cancelled with no refund or transfer of unused days;
• Closed Area means any area that we have restricted access to from time to time;
• Dangerous Manner means a failure to observe and adhere to the Alpine Responsibility Code, as amended by us from time to time;
• Pass means either:
  a) a Date-Based Lift Pass (being a lift pass for a specified date and duration during the 2026 winter season); or
  b) a Season Pass (being a lift pass for the whole of the 2026 winter season), purchased by or for the Pass Holder;
• Pass Holder means the person using and assigned to the applicable Pass; and
• Suspended means the Pass Holder is unable to use and receive the benefits of a Pass.

THREDBO DRONE POLICY:

To maximise safety for staff, customers, property and equipment, we prohibit the unauthorised operation or use of any remotely piloted aircraft or any form of aerial drones (whether by recreational or commercial users) within the Resort area without our approval.

PUBLICITY RELEASE

You consent and authorise us to use any and all audio, audio visual, and/or photographic recording of you/ your Child relating to Thredbo Snowsports Lessons (unless otherwise specified). If you do not consent to the use of audio, audio visual, and/or photographic recording of you / your Child, please contact [email protected].

THIRD PARTY PHOTOGRAPHY RELEASE
You acknowledge and consent to authorised third-party providers engaged by Thredbo Resort capturing audio, audio visual, and/or photographic recordings of you / your Child within Thredbo Resort. Such recordings may be used by Thredbo and its authorised providers for promotional, marketing, and/or operational purposes. If you do not consent to the use of audio, audio visual, and/or photographic recordings of you / your Child by these authorised third-party providers, please contact [email protected].

FORCE MAJEURE:

To the extent permitted by law, and subject to Thredbo’s Cancellation Policy, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms and Conditions, for failure to observe or perform any of our obligations under these Terms and Conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These reasons or causes include any act of God, strike, lockout or other industrial disturbance or labour difficulty, act of public enemy, war (whether declared or not), blockade, revolution, riot, insurrection, civil commotion, pandemic, epidemic, outbreaks of infectious disease or any other public health crisis or any governmental orders or measures imposed to address such public health crisis, including quarantine or any other social restrictions, lightning, storm, flood, fire, earthquake or any other natural disaster or extreme weather condition, explosion, any action, inaction, demand, order, restraint, restriction, change in law, requirement, prevention, frustration or hindrance by or of any person, government or competent authority, embargoes, unavailability of any essential equipment, chemicals or other materials, unavoidable accident, lack of transportation and any other cause whether specifically referred to above or otherwise which is not within our reasonable control.

PRIVACY STATEMENT

We collect, store and use the personal information which you provide to us in accordance with our Privacy Policy.

IF YOU BREACH ANY OF THESE TERMS AND CONDITIONS WE MAY REQUIRE YOU TO FORFEIT YOUR SEASONAL PROGRAM, IN WHICH CASE YOU WILL LOSE ALL PRIVILEGES ASSOCIATED.