Conditions for Summer Season Scenic Lift and Resort Access - 2024/25 Hiking Pass

By using your lift pass or accessing the Resort you acknowledge that you have read and understood, and agree to be bound by, these Terms and Conditions of Use. Any adults who are parents or guardians of children who are unable to accept these Terms and Conditions of Use in their own capacity, do so on their behalf and must ensure they comply with them.  Separate and additional terms and conditions may apply to the use of some of our facilities, equipment and services. 

These Terms and Conditions of Use refer to various rights that may be exercised in our discretion, and the discretion of our staff.  Mountain based recreational activities can be dangerous, and as a result we need the right to do so. We will, however, endeavour to ensure those rights are exercised in accordance with all applicable laws, and having regard to the need to protect staff, customers, property and equipment. 

General provisions: 

1. You must observe the Hiking Responsibility Code (as set out below, and as may be updated in our discretion by notices displayed throughout the Resort) and conduct yourself in a safe, responsible and controlled manner at all times.
2. The use of any mountain sport equipment or devices, whether recreational or otherwise, other than mountain bikes when permitted, or other equipment we approve in our discretion, is not permitted within the Resort boundary. 
3. You must read and comply with all signs and follow all directions given by us and our staff, and by any public health official or law enforcement officer.
4. You acknowledge that the risks associated with mountain based recreational activities are not always prominent, conspicuous or physically observable and you accept those risks nonetheless. 

Limitations and exclusions of liability: 

1. This section contains limitations and exclusions on our liability. Those limitations and exclusions are not intended to apply in any circumstances where the law does not permit us to do so, whether under the Competition and Consumer Act 2010 (Cth), the Civil Liability Act 2002 (NSW) or otherwise. 
2. You engage in any recreational activity at your own risk. 
3. Where we provide “recreational services” as defined in the Competition and Consumer Act 2010 (Cth) (which include sporting activities or similar leisure time pursuits), to the maximum extent permitted by that legislation we exclude all liability to you for personal injury (as defined below) arising out of any failure by us (or our employees or agents) to comply with any consumer guarantees applying under that legislation (including those set out in the Australian Consumer Law). For these purposes, “personal injury” means:
   1. death;
   2. any physical or mental injury of an individual (including the aggravation, acceleration or recurrence of such an injury); 
   3. the contraction, aggravation or acceleration of a disease of an individual; and 
   4. the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs in relation to an individual: 
      1. that is or may be harmful or disadvantageous to an individual or community; or 
      2. that may result in harm or disadvantage to an individual or community. 
4. Where liability cannot be excluded, we limit our liability to the maximum extent permitted by law. 
5. Without limiting paragraph 2 above, all warranties, representations or conditions relating to the services we provide (whether express or implied and whether arising out of contract, at common law or under statute) not set out in these Terms and Conditions of Use are excluded. 
6. We are not liable to you (on any basis) for any indirect or consequential loss or damage to you. 
7. However, nothing limits our liability for representations or other communications (either oral or written) made by us, where by law such liability cannot be excluded. 
8. The term “including” in these Terms and Conditions of Use is not a term of limitation.

CONDITIONS OF USE: 

1. Your lift pass:
   1. Is valid only for the period of usage specified to or selected by you when purchased. 
   2. Must only be used by you and only on dates for which it has been validly purchased.

3. Remains our property at all times and:
   1. must not be resold or altered in any way; and
   2. is valid for use by the assigned pass holder only and cannot be transferred to any other person. 
   3. Any breach of these conditions will result in the cancellation of the lift pass and may invoke police action. 
4. Must be available and produced for inspection upon request by our staff at lift access points for verification of validity. If requested by our staff, you must produce photo ID as proof that you are the valid passholder.
5. Subject to any refund rights you have under the Australian Consumer Law, will not be refunded in whole or part if:
   1. you do not comply with these Terms and Conditions and your lift pass is cancelled as a result;
   2. any facilities are not operating for any reason, including weather, safety or any other operational closure, restriction or limitation or as directed by our staff in their discretion; or
   3. any portion of the pass is unused,
6. May be cancelled by us at any time:
   1. if you fail to adhere to these Terms and Conditions of Use and the Hiking Responsibility Code;
   2. we otherwise consider appropriate in our discretion to protect our staff, customers, property and equipment, including in response to unacceptable behaviour by you that includes physical or verbal abuse towards our staff and other customers;
   3. if you have engaged or attempted to engage in any unlawful conduct; or
   4. If you have been involved in an incident where there is the potential for concussion. You are required to provide a doctor’s certificate or suitable medical clearance to re-activate your pass.

PRODUCT INCLUSIONS: 

Hiking Season Lift Pass Includes: 

1. Thredbo season scenic lift access 
   1. valid from date of purchase to Friday 6 June 2025.

2. Thredbo Leisure Centre access valid from Tuesday 8 October 2024 to Friday 6 June 2025.
   1. Includes access to Pool, Gym, Sports Hall & Squash
      1. Pool closed from 23 September to 15 December for maintenance.
      2. Excludes: Pool Inflatables, Zero Gravity Trampoline Sessions, Fitness Classes & Personal Training Sessions. Season Pass holder rates available.
   2. Click here for Leisure Centre Conditions of Entry
3. 1 x Alpine Coaster Ride
   1. Valid for 1ride from date of purchase to Friday 6 June 2025.
   2. Not available for pass holders aged 2 years & under.
   3. Click here for full terms on Alpine Coaster usage.
4. Golf Course Access
   1. Valid for 1 round of golf per day from date of purchase to Friday 6 June 2025.
   2. Weather dependent.
   3. Tee times are not required.
   4. Golf club rental is not included. Golf clubs can be rented separately online or at Guest Services Valley Terminal.
   5. Proof of purchase to be carried at all times.
5. Tennis Court Access
   1. Valid for 1 hour of tennis per day from date of purchase to Friday 6 June 2025.
   2. Weather dependent.
   3. Court bookings can be made as follows: 
      1. By email: [email protected] 

2. By phone: 1300 020 589. Customer Support office hours are generally 8.30am to 4.30pm during the summer season. 
3. If in person, at Thredbo Guest Services Valley Terminal. Office hours are generally 8.30am through 4.30pm daily during the summer season.   

4. Tennis racquet rental is not included. Tennis racquets and balls can be rented separately online or at Guest services Valley Terminal.
5. Please ensure that the court is vacated at the required times to ensure other bookings are not impacted. 
6. Proof of purchase to be carried at all times.

6. Thredbo Hiking Season Pass Benefit Program:
   1. 6 x 1 Day Bring a Friend Vouchers providing a 20% discount off the Thredbo in-resort rate on a 1 day Scenic Lift Pass or 1 day Scenic Adventure Pass:
      1. Thredbo Bring a Friend vouchers can only be redeemed online via shop.thredbo.com.au  
      2. Access Bring a Friend vouchers via the My Account section of the Thredbo Online Shop.
      3. Redeemed Bring a Friend vouchers cannot be reinstated for any reason.
      4. Unused Bring a Friend vouchers expire Friday 6 June 2025 and cannot be transferred to another season.
      5. Bring a Friend Vouchers excluded on the 4 & Under and 80 Years & Over Hiking Pass.
   2. Up to 50% off Alpine Coaster single and three ride passes:
      1. Available for purchase via the Thredbo Online Shop after completing your Thredbo Season Lift Pass purchase.
      2. Discount applicable for the Thredbo Season Pass Holder only.
      3. Not available for pass holders aged 2 years & under.
      4. Expired & Un-used rides are not transferrable to another date or season.
   3. 10% off Food & Beverage at Thredbo owned outlets:
      1. Available at: Thredbo Bakery, Cascades Restaurant, The Local Pub, Lounge Bar, Alpine Pizzeria, Friday Flat Bar & Bistro, Merritts Mountain House, Eagles Nest Restaurant, Black Sallees, Izakaya By Yamagen.
         1. Excludes Alpine Bar

2. Discounts excluded on already discounted items or specials. E.g. Happy hour, special promotions, mountain experiences and events.
3. Current MyThredbo Card required to obtain discount.

4. 20% off Thredbo Leisure Centre: Pool Inflatables, Zero Gravity Trampoline Sessions.
   1. Bookings essential for Zero Gravity Trampoline Sessions.
   2. Pool inflatables require participants to swim 25m with a recognised swimming stroke.

7. Complimentary Thredbo Season Pass Protection in accordance with the terms and conditions outlined below.

MyThredbo Cards: 

1. A MyThredbo Card is required for all Thredbo lift, lesson and rental products.
2. If your MyThredbo Card:
   1. is damaged and no longer grants you access to Thredbo Facilities, a replacement MyThredbo Card will be issued to you upon request subject to payment by you of $5.00; or
   2. has been lost or stolen, you must immediately report this to Thredbo Guest Services on 1300 020 589 or by visiting a Thredbo Guest Services Office. You acknowledge and accept that any lift pass issued to you may be cancelled or suspended by us if an unauthorised person is found to be using it prior to you reporting it lost or stolen.

Photo Requirement: 

1. A photo is required to be uploaded to your profile at the start of each season. 
2. Where a photo is not updated, your purchased product/s will be suspended until your photo is updated.
   1. To update your photo please go to shop.thredbo.com.au
      1. Sign in and select My Account.
   2. Updating your photo will remove the suspension on your pre-purchased product/s.

Product Amendments:  

1. Product amendments may be made to the product type, duration and start date, provided the change is to a product of equal or greater value, and the request is made up to 4.30pm two days prior to the selected product start date:

1. Your product can be amended upon payment of the required fee. The amendment fee is $20.00 per transactional change.
2. Where amended to a different pricing season, duration or product type, may require additional payment or MyMoney credit, due to the best available rate for the amended date being higher or lower. 
3. Change requests made inside 4.30pm two days prior to the selected product start date are not accepted.
4. Product amendment requests may be made via phone or email as follows:
   1. By email: [email protected]
   2. By phone: 1300 020 589. Customer Support office hours are generally 8.30am to 4.30pm during the summer season.

2. Change of person is not available on lift passes.

THREDBO SEASON PASS PROTECTION 

1. Thredbo 2024/25 Summer Season Pass Protection (‘Refund Protection’) is subject to the terms and conditions below which are to be read in conjunction will all other notices and signs that we may from time to time publish or display relating to Refund Protection. 
   1. Any person who buys a 2024/25 Summer Season Pass from us for the 2024/25 Summer Season is covered by Refund Protection.
   2. Refund Protection only applies to the 2024/25 Summer Season Pass purchased.
   3. Refund Protection only provides for a refund due to Season Ending Injury, Medical Circumstance, Relocation in accordance with these terms and conditions and not for any other reason. 
   4. Refund Protection is NOT transferable and cannot be re-sold or exchanged to another person or transferred to another year.
   5. Where MyMoney obtained via either an On Mountain Injury Credit or Pre Arrival Injury Credit is used as payment for the 2024/25 Summer Season Pass, then in accordance with the terms and conditions relating to an On Mountain Injury Credit and Pre Arrival Injury Credit the MyMoney amount will not be refunded. Any MyMoney Credit minus the Refund Protection Amount per paragraph 1 i. below will be credited to the guest’s MyThredbo profile as a MyMoney Credit.
   6. The maximum refund amount of Refund Protection shall not exceed the full purchase price for the 2024/25 Summer Season Pass.
   7. With respect to an Injury or Medical Circumstance affecting the Season Pass Holder, a Doctor must in a medical certificate recommend that due to the severity of the Injury or Medical Circumstance, it is Medically Necessary that the Season Pass Holder not hike or mountain bike for the remainder of the enrolled 2024/25 Thredbo Summer Season.  A copy of the Doctor’s medical certificate must be provided to us. 
   8. The Season Pass Holder must apply to us for a refund (refer to paragraph 1 p. below for contact details) as soon as is reasonably practical after the occurrence of the Injury or the onset of the Medical Circumstance or Relocation.
   9. The Refund Protection amount is calculated off the number of days scanned on the Thredbo Season Pass purchased:
      1. Zero Days Scanned – 100%

2. 1 Day Scanned – 90%
3. 2 Days Scanned – 80%
4. 3 Days Scanned – 70%
5. 4 Days Scanned – 60%
6. 5 Days Scanned – 50%
7. 6 Days Scanned – 40%
8. 7 Days Scanned – 30%
9. 8 Days Scanned – 20%
10. 9 Days Scanned – 10%
11. 10 or more Days Scanned – No Refund

10. 2024/25 Summer Season Pass or associated benefits will not be reinstated once a refund has been provided.
11. Refund Protection coverage is not payable in any circumstances resulting in whole or in part from: 
    1. The Participant engaging in or attempting to engage in unlawful conduct;
    2. Business interruption to or closure of all or part of the Resort due to circumstances beyond our control including relating to any safety measures (subject to paragraph l. below);
    3. Elective or cosmetic surgery;
    4. Injury or Medical Circumstance arising from alcohol or drug abuse;
    5. Violation of any of these Terms and Conditions;
    6. Violation of the “Hiking Responsibility Code” or the “Mountain Bike Responsibility Code”.
12. Refund Protection does not exclude and is in addition to any refund rights you have under the Australian Consumer Law. 
13. Refund Protection will begin at the time of purchase of the 2024/25 Summer Season Pass.

14. Refund Protection coverage ends at;
    1. 11:59:59 p.m. on Sunday 27 April 2025; or
    2. the date when a refund made in accordance with these terms and conditions is finally processed.
15. Definitions;
    1. 2024/25 Summer Season means the period starting from date of purchase and ending on Friday 6 June 2025.
    2. Days Scanned means a minimum of one (1) access scan per day during the 2024/25 Summer season.
    3. Doctor means an independent licensed medical practitioner within the scope of his or her license who is not the Season Pass Holder and who is not a person who is related to the Season Pass Holder by blood, marriage or defacto living arrangement.
    4. Season Ending means the Injury, Medical Circumstance or Relocation prohibits the 2024/25 Season Pass Holder form Hiking or Mountain Biking for the remainder of the 2024/25 Summer Season.
    5. Injury means physical injury which is sustained as a direct result of an unintended, unanticipated accident that occurs while the Season Pass Holder ’s coverage under Refund Protection is in force. Injury will also include circumstances where an Injury occurs to a dependent person where the Season Pass Holder must provide primary care for that dependent person.
    6. Medical Circumstance means an illness or disease that requires treatment by a Doctor, or pregnancy or a relocation which is Medically Necessary.
    7. Medically Necessary means the Doctor’s recommendation is consistent with the symptoms, diagnosis and treatment of the Season Pass Holder ’s condition, is appropriate with regard to standards of good medical practice and is not primarily for the convenience of the Season Pass Holder.
    8. Season Pass Holder means the person who has been assigned the 2024/25 Summer Season Pass at the time of purchase.
    9. Relocation means verifiable, international relocation of the Season Pass Holder. It is the responsibility of the Season Pass Holder or the Season Pass Holder’s legal guardian making the application to substantiate the Relocation to our reasonable satisfaction.
    10. 2024/25 Summer Season Pass means a lift access pass for the 2024/25 Summer Season purchased by or in the name of an individual, from us or through an authorised reseller.
16. Refund requests may be made by email to us as follows. 
    1. By email to: [email protected]
    2. Refund requests made after 27 April 2025 will not be accepted.
17. All refund requests will be assessed by us with regard to the fair and reasonable application of these Terms and Conditions. The Season Pass Holder must provide such further information or supporting documentation as is reasonably necessary for us to assess a refund request. 

2. These terms and conditions (in conjunction with any other notice or sign that we may from time to time publish or display relating to Refund Protection) comprise the entire agreement between you and us in relation to its subject matter and supersede any prior agreement or understanding on anything connected with its subject matter.
3. These terms and conditions are governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

SEVERE WEATHER POLICY: 

Please refer to https://www.thredbo.com.au/terms-conditions/ for terms and conditions in relation to Thredbo’s severe weather policy. 

THREDBO CANCELLATION POLICY: 

Please refer to https://www.thredbo.com.au/terms-conditions/ for terms and conditions in relation to cancelling a Thredbo product or service. 

SUMMER 2024/25 RESPONSIBILITY CODE: 

Hiking Responsibility Code 

For your safety it is critical to understand weather and conditions may change rapidly and to be prepared for these possibilities to reduce the risk of exposure and rescues. Assess and know if your hike is within our Thredbo leasehold area or outside, understand it may be a prolonged period of time before help can reach remote locations. To preserve and conserve the longevity of the hiking terrain for others it is each individual’s responsibility to follow the Leave No Trace principles. 

OBSERVE THE CODE AND SHARE WITH OTHERS THE RESPONSIBILITY FOR A GREAT EXPERIENCE 

• If observed extreme weather conditions in forecast reconsider and revaluate hiking. Utilise common sense if extreme high, low temperatures, wind, snow, hail and thunderstorms will impact the hike.
• Take sufficient water, sun and weather protection into the alpine environment as no water refill stations are available, shaded areas are minimal and shelters are remote.
• Be prepared to turn back; weather changes, fatigue, unexpected conditions and running out of time, you can always come back another day.
• Protect water sources; avoid damaging or altering precious and limited alpine streams and lakes through human activities. This includes swimming.
• Do not stop where you obstruct MTB tracks or vehicle access roads or are not visible from above.
• Observe and obey all signs and warnings.
• Avoid walking alone and let someone know your plans. Trip Intention Forms can be submitted through the NSW National Parks and Wildlife Services website.
• Leave No Trace.

• Plan ahead and prepare.
• Travel on durable surfaces – remain on designated walking tracks or travel on surfaces which can tolerate trampling. Much of the alpine ecosystem is fragile and cannot recover from trampling.
• Dispose of all waste properly – no bins are located on hiking trails; all waste is to be disposed in appropriate locations across Thredbo village.
• Leave what you find – do not pick or remove anything natural.
• Respect wildlife – appreciate wildlife through quiet and observation from afar.
• Minimise campfire impacts, understand and be aware of fire restrictions/bans.
• Be considerate of hosts and other visitors – remain on left hand side of hiking trails to allow for 2-way traffic and others to pass. Do not play music aloud when hiking.

If you are found to have acted in a Dangerous Manner or to be in a closed area, your Pass may be suspended or cancelled by us as outlined below:  

Season Pass 

• First Instance: Season Pass is Suspended for a period of 7 consecutive days.
• Second Instance: Season Pass is Suspended for a period of 30 consecutive days.
• Third Instance: Cancellation of Season Pass. Pass Holder is Suspended from using Thredbo Lifts for the remainder of the summer season.

Date–Based Lift Pass 

• First Instance: Cancellation of remaining validity of Date-Based Lift Pass. Pass Holder is Suspended from using and receiving the benefits of the Pass for a period of 7 consecutive days.
• Second Instance: Cancellation of remaining validity of Date-based Lift Pass. Pass Holder is Suspended from using and receiving the benefits of the Pass for a period of 30 consecutive days
• Third Instance: Cancellation of remaining validity of the Date Based Lift Pass. Pass Holder is Suspended from using and receiving the benefits of the Pass for the remainder of the summer season.

 
Terms used in this Responsibility Code have the following meanings:  

• Cancellation means the applicable Pass assigned to the Pass Holder is cancelled with no refund or transfer of unused days;
• Closed Area means any area that we have restricted access to from time to time;

• Dangerous Manner means a failure to observe and adhere to the Hiking Responsibility Code or Mountain Biking Responsibility Code, as amended by us from time to time;
• Pass means either: 
  • a Date-Based Lift Pass (being a lift pass for a specified date and duration during the 2024/25 summer season); or
  • a Season Pass (being a lift pass for the whole of the 2024/25 summer season), purchased by or for the Pass Holder;
• Pass Holder means the person using and assigned to the applicable Pass; and
• Suspended means the Pass Holder is unable to use and receive the benefits of a Pass. 

THREDBO DRONE POLICY: 

To maximise safety for staff, customers, property and equipment, we prohibit the unauthorised operation or use of any remotely piloted aircraft or any form of aerial drones (whether by recreational or commercial users) within the Resort area without our approval.  

FORCE MAJEURE:  

To the extent permitted by law, and subject to Thredbo’s Cancellation Policy, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms and Conditions, for failure to observe or perform any of our obligations under these Terms and Conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These reasons or causes include any act of God, strike, lockout or other industrial disturbance or labour difficulty, act of public enemy, war (whether declared or not), blockade, revolution, riot, insurrection, civil commotion, pandemic, epidemic, outbreaks of infectious disease or any other public health crisis or any governmental orders or measures imposed to address such public health crisis, including quarantine or any other social restrictions, lightning, storm, flood, fire, earthquake or any other natural disaster or extreme weather condition, explosion, any action, inaction, demand, order, restraint, restriction, change in law, requirement, prevention, frustration or hindrance by or of any person, government or competent authority, embargoes, unavailability of any essential equipment, chemicals or other materials, unavoidable accident, lack of transportation and any other cause whether specifically referred to above or otherwise which is not within our reasonable control. 

PRIVACY STATEMENT 

We collect, store and use the personal information which you provide to us in accordance with our Privacy Policy available at https://www.thredbo.com.au/privacy-policy/   

IF YOU BREACH ANY OF THESE TERMS AND CONDITIONS WE MAY REQUIRE YOU TO FORFEIT YOUR LIFT AND RESORT ACCESS, IN WHICH CASE YOU WILL LOSE ALL PRIVILEGES ASSOCIATED WITH YOUR LIFT PASS.