Conditions for 2027 Thredbo Season Pass

Terms and Conditions of Use

Issued by Kosciuszko Thredbo Pty Ltd (referred to throughout as ‘us’, ‘we’, ‘our’) as operator of the Thredbo Alpine Resort (‘Resort’ or ‘Thredbo’).

By using your lift pass or accessing the Resort you acknowledge that you have read and understood, and agree to be bound by, these Terms and Conditions of Use. Any adults who are parents or guardians of children who are unable to accept these Terms and Conditions of Use in their own capacity, do so on their behalf and must ensure they comply with them. Separate and additional terms and conditions may apply to the use of some of our facilities, equipment and services.

These Terms and Conditions of Use refer to various rights that may be exercised in our discretion, and the discretion of our staff. Mountain based recreational activities can be dangerous, and as a result we need the right to do so. We will, however, endeavour to ensure those rights are exercised in accordance with all applicable laws, and having regard to the need to protect staff, customers, property and equipment.

General provisions:

1. You must observe the Alpine Responsibility Code (as set out below, and as may be updated in our discretion by notices displayed throughout the Resort) and conduct yourself in a safe, responsible and controlled manner at all times.
2. The use of any snow or mountain sport equipment or devices, whether recreational or otherwise, other than skis or snowboards during our snow season (and mountain bikes when permitted, or other equipment we approve in our discretion) is not permitted within the Resort boundary. Tobogganing and general snow-play is also not permitted within the Resort boundary.
3. You must read and comply with all signs and follow all directions given by us and our staff, and by any public health official or law enforcement officer.
4. You acknowledge that the risks associated with mountain based recreational activities are not always prominent, conspicuous or physically observable and you accept those risks nonetheless.

Limitations and exclusions of liability:

1. This section contains limitations and exclusions on our liability. Those limitations and exclusions are not intended to apply in any circumstances where the law does not permit us to do so, whether under the Competition and Consumer Act 2010 (Cth), the Civil Liability Act 2002 (NSW) or otherwise.
2. You engage in any recreational activity at your own risk.
3. Where we provide “recreational services” as defined in the Competition and Consumer Act 2010 (Cth) (which include sporting activities or similar leisure time pursuits), to the maximum extent permitted by that legislation we exclude all liability to you for personal injury (as defined below) arising out of any failure by us (or our employees or agents) to comply with any consumer guarantees applying under that legislation (including those set out in the Australian Consumer Law). For these purposes, “personal injury” means:
   a) death;
   b) any physical or mental injury of an individual (including the aggravation, acceleration or recurrence of such an injury);
   c) the contraction, aggravation or acceleration of a disease of an individual; and
   d) the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs in relation to an individual:
   i.  that is or may be harmful or disadvantageous to an individual or community; or
   ii. that may result in harm or disadvantage to an individual or community.
4. Where liability cannot be excluded, we limit our liability to the maximum extent permitted by law.
5. Without limiting paragraph 2 above, all warranties, representations or conditions relating to the services we provide (whether express or implied and whether arising out of contract, at common law or under statute) not set out in these Terms and Conditions of Use are excluded.
6. We are not liable to you (on any basis) for any indirect or consequential loss or damage to you.
7. However, nothing limits our liability for representations or other communications (either oral or written) made by us, where by law such liability cannot be excluded.
8. The term “including” in these Terms and Conditions of Use is not a term of limitation.

2027 THREDBO SEASON PASS INCLUSIONS

1. Lift access valid from Saturday 12 June 2027 to Monday 4 October 2027.
2. Thredbo Leisure Centre access valid from Saturday 12 June 2027 to Monday 4 October 2027.
3. 1 x Alpine Coaster ride valid for use anytime from Saturday 12 June 2027 to Monday 4 October 2027.
4. Complimentary Thredbo Seasonal Product Protection in accordance with the terms and conditions outlined below.

2027 SEASONAL PRODUCT HOLDER BENEFITS

Bring a Friend Vouchers:

1. 8 x 1 Day Bring a Friend vouchers providing discounts of up to 50% off the Thredbo in-Resort rate:
   a) Bring a Friend vouchers can only be redeemed for the following products:i. Winter Lift Passes.
   b) Thredbo Bring a Friend vouchers can only be redeemed online via shop.thredbo.com.au
   c) Access Bring a Friend vouchers via the My Account section of the Thredbo Online Shop.
   d) Redeemed Bring a Friend vouchers cannot be reinstated for any reason.
   e) Unused Bring a Friend vouchers expire Monday 4 October 2027 and cannot be transferred to another season.
   f) Bring a Friend vouchers excluded on the 4 Years & Under and 80 Years & Over Thredbo Season Lift Passes.

Bring a First Timer Vouchers:

2. 4 x 1 Day Bring a First Timer vouchers providing discounts of up to 50% off the Thredbo in-Resort rate:
   a) Bring a First Timer vouchers can only be redeemed for the following products:
   i. Friday Flat First Timer Lift & Lesson.
   ii. Friday Flat First Timer Lift & Lesson and Sport Range Rental.
   b) Thredbo Bring a First Timer vouchers can only be redeemed online via shop.thredbo.com.au
   c) Access Bring a First Timer vouchers via the My Account section of the Thredbo Online Shop.
   d) Redeemed Bring a First Timer vouchers cannot be reinstated for any reason.
   e) Unused Bring a First Timer vouchers expire Monday 4 October 2027 and cannot be transferred to another season.
   f) Bring a First Timer vouchers excluded on the 4 Years & Under and 80 Years & Over Thredbo Season Lift Passes.

Alpine Coaster:

3. Up to 50% off Alpine Coaster rides:
   a) Available for purchase via the Thredbo Online Shop after completing your Thredbo Season Lift Pass purchase.
   b) Discount applicable for the Thredbo Seasonal Product Holder only.
   c) Expired & unused rides are not transferrable to another date or season.

Food and Beverage:

4. 10% off Food & Beverage at Thredbo owned outlets:
   a) Available at: Thredbo Bakery, Cascades Restaurant, The Local Pub, Lounge Bar, Alpine Pizzeria, Izakaya, Segreto, Friday Flat Bar & Bistro, Merritts Mountain House, Eagles Nest Restaurant and Black Sallees.
   b) Discounts excluded at: Alpine Bar & Kareela Hutte.
   c) Discounts excluded on already discounted items or specials. E.g. happy hour, special promotions, mountain experiences and events.
   d) Active MyThredbo Card or MyThredbo App required to obtain discount.

Private Lessons:

5. Up to 15% off 6 & 7 Hour Private Ski or Snowboard Lessons:
   a) Available for purchase via the Thredbo Online Shop after completing your Thredbo Season Lift Pass purchase.
   b) Cannot be applied to already discounted private lessons.

Retail:

6. 10% off Thredbo Retail: Valley Terminal & Friday Flat, Burton Shop and Thredbo Leisure Centre:
   a) Excludes GoPro, Backcountry Beacons, Oakley Meta, Food & Beverage and sale items
   b) Active MyThredbo Card or MyThredbo App required to obtain discount.

Rental:

7. 10% off Thredbo Rental Workshop: Friday Flat:
   a) Current MyThredbo Card or MyThredbo App required to obtain discount.
8. 20% off Thredbo ski, snowboard and clothing rental:
   a) Applicable to:
   i. 1 to 7 day Sport & Premium Ski & Snowboard rental
   ii. 1 to 7 day Clothing rental

Backcountry Tours:

9. 20% off Thredbo Backcountry Tours:
   a) Valid on the below scheduled Backcountry Tours:
   i. Snowshoe Tours: Day and Night Tours
   ii. Introduction to Backcountry Tours
   iii. Explore & Expand Tour
   iv. Private Tours
   b) Excludes Youth & Women’s Days

Leisure Centre:

10. 20% off Thredbo Leisure Centre: Pool Inflatables, Zero Gravity Trampoline Sessions, Fitness Classes & Personal Training Sessions.
    a) Bookings essential for Zero Gravity Trampoline Sessions, Fitness Classes & Personal Training Sessions.
    b) Pool inflatables require participants to swim 25m with a recognised swimming stroke prior to being admitted access to pool inflatables.

YOUR SEASON LIFT PASS

1. VALIDITY AND USE 
   a) Your lift pass is valid only for the period specified or selected at the time of purchase.
   b) It must be used solely by the named pass holder and only on the dates for which it was validly purchased.
   c) The age category assigned to the lift pass (e.g. 25 to 64, 18 to 24, 13 to 17, 5 to 12, 65 to 69, 70 to 79, 80 Years and Over, 4 Years and Under) must accurately reflect the pass holder’s age as at the first date of product usage.
   d) The pass remains our property at all times, and:
   i. must not be resold, transferred or altered in any way;
   ii. is valid only for the assigned pass holder and cannot be transferred to another person.

Any breach of these conditions will result in the cancellation of the lift pass and may invoke police action. Where we have reason to believe that a lift pass has been transferred to another person, or eligibility for an age category has been misrepresented, no refund will be provided or credit payable for the purchase price of the cancelled pass, even if a portion of the pass remains unused.

2. VERIFICATION REQUIREMENTS
   a) You must carry your lift pass at all times and present it upon request by our staff at lift access points.
   b) If asked, you must also provide photo ID to confirm you are the valid pass holder.
3. BEHAVIOUR AND CONDUCT
   Thredbo maintains a zero-tolerance policy for unsafe, unacceptable or unlawful behaviour. Your lift pass may be cancelled at any time if:
   a) you fail to comply with these terms and conditions, including Helmet Usage at Thredbo or the Alpine Responsibility Code;
   b) we otherwise consider appropriate in our discretion to protect our staff, customers, property and equipment, including in response to unacceptable behaviour by you that includes physical or verbal abuse, threats, harassment or any form of aggression toward staff or other guests;
   c) you have engaged or attempted to engage in any unlawful conduct.
4. UNAUTHORISED SNOWSPORTS LESSON INSTRUCTION
   We are committed to providing safe, professional and accredited snowsports instruction. To protect guests and the integrity of Resort operations, all snowsports instruction conducted within the Resort must be provided by instructors or agents approved by us. Any unauthorised instruction is strictly prohibited and may result in enforcement action, including the suspension or cancellation of Resort products without refund.
   a) You agree that:
   i. Your lift pass does not entitle you to provide or receive unauthorised snowsports instruction.
   ii. Instruction must only be arranged with Thredbo or agents approved by us.
   iii. Any unauthorised instruction is strictly prohibited unless prior written consent from us is granted
   iv. We reserve the right to suspend or cancel any lift pass, lesson, rental or other Resort product, without refund where a guest is found to be providing, advertising, promoting, facilitating or participating in unauthorised instruction.
5. HELMET USAGE AT THREDBO
   Wearing a helmet is a critical safety measure that helps reduce the risk of head injury during snowsports activities. Helmets provide protection in the event of falls or collisions and are strongly recommended for all guests to support a safe and enjoyable experience on the mountain.
   a) Helmet Requirement
   i. Helmets are required for all guests who are under the age of 18 at the time of accessing Thredbo.
   ii. Helmets are required for any Thredbo Snowsports lesson participant.
   iii. Helmets are required for all guests using Thredbo terrain parks, regardless of age or lesson participation.
   b) Helmet Type
   i. Helmets must be a snowsports specific helmet that is designed and manufactured for alpine use and certified to a snow sports safety standard.
   ii. Helmets designed for cycling, climbing or other non-snowsports activities are not permitted.
   c) Approved Exemptions
   i. We may, at our discretion, approve an exemption to the helmet requirement for lesson participants only in limited circumstances.
   ii. Guests seeking an exemption must put their request in writing 48 hours prior to the commencement of the lesson and provide the reasons for the requested exemption. Requests for an exemption must be sent by email to: [email protected]
   iii. Any guest who is granted an exemption acknowledges the increased risk of injury associated with participating in snowsports activities without a helmet.
   iv. Notwithstanding any approved exemption, all guests must wear a compliant snowsports helmet when using Thredbo terrain parks.

CONCUSSION 

We take concussion seriously to protect the welfare of both our lift pass holders and our staff. If you are involved in an incident where there is potential for concussion then in such cases, a doctor’s certificate or suitable medical clearance is required to reactivate your Lift Pass.

MYTHREDBO CARDS

Your MyThredbo Card is your personal access card for Thredbo products and services. The card is linked to your Thredbo profile and allows eligible lift passes, lessons, rentals and other products to be loaded directly to the card. MyMoney may also be added to your MyThredbo Card for contactless payments at participating Thredbo outlets.
a) A MyThredbo Card is required for all Thredbo lift, lesson and rental products.
b) MyThredbo Cards are personal to the cardholder, are non-transferable and must not be shared, sold, lent or otherwise used by another person.
c) If your MyThredbo Card:
i. is damaged and no longer grants you access to Thredbo Facilities, a replacement MyThredbo Card will be issued to you upon request subject to payment by you of $5.00; or
ii. has been lost or stolen, you must immediately report this to Thredbo Guest Services on 1300 020 589 or by visiting a Thredbo Guest Services Office. You acknowledge and accept that any lift pass issued to you may be cancelled or suspended by us if an unauthorised person is found to be using it prior to you reporting it lost or stolen.
d) Until a lost or stolen MyThredbo Card is reported to us, you remain responsible for any use of the card and any products loaded to it.
e) We reserve the right to suspend, cancel or deactivate any lift pass, lesson, rental product, MyMoney balance, or other entitlement associated with a MyThredbo Card where:
i. the card is reported lost or stolen;
ii. the card is being used by a person other than the authorised cardholder; or
iii. we reasonably suspect fraud, misuse or a breach of these Terms and Conditions.

PHOTO REQUIREMENT

To maintain the integrity of Thredbo products, prevent fraud, deter pass sharing and verify guest identity, all products requiring a MyThredbo Card must be linked to a current photograph of the product holder. We may use photographs to confirm product ownership, investigate suspected misuse and ensure products are being used in accordance with these Terms and Conditions.

a) A current and clearly identifiable photograph of the product holder must be uploaded to their Thredbo profile at the commencement of each winter season and maintained for the duration of the season.
b) The photograph must accurately represent the product holder and be of sufficient quality to enable identification by our staff.
c) We reserve the right to suspend any lift pass, lesson, rental product or other entitlement associated with a guest’s account where:
i. a current photograph has not been provided;
ii. the photograph is not of sufficient quality to identify the product holder;
iii. the photograph does not accurately represent the product holder; or
iv. We reasonably suspect misuse, fraud or unauthorised use of a product.
d) Any suspension imposed under this clause will remain in effect until an acceptable photograph has been uploaded and approved by us.
e) To update your photograph:
i. visit shop.thredbo.com.au;
ii. sign in to your account and select My Account; and
iii. upload a current photograph that meets the requirements set out in this section.
f) We are not responsible for any loss of access to products, lessons, reservations or mountain facilities arising from a guest’s failure to maintain a current photograph on their account.

PRODUCT AMENDMENTS

Product amendments may be made to the product type, duration and start date, provided the change is to a product of equal or greater value, and the request is made up to 4.00pm the day prior to the selected product start date:
a) The value of your product requiring amendment is credited to your account via a MyMoney Credit to be used to repurchase the correct product at the best available rate via the Thredbo Online Shop.
b) Where amended to a different pricing season, duration or product type, may require additional payment due to the best available rate for the amended date being higher.
c) Where amended product is lower than the original purchase amount, no refund is provided for the difference in price. MyMoney Credits do not expire and can be used on future purchases.
d) Product amendment requests may be made via email or phone as follows:
i. By email: [email protected]
ii. By phone: 1300 020 589. Sales Support office hours are generally 8.00am to 5.00pm during the winter season.
e) Change requests made inside 4.00pm the day prior to the selected product start date are not accepted.
f) Change of person is not accepted.

REFUNDS  

Subject to any refund rights you have under the Australian Consumer Law, you will not be refunded in whole or in part if:
a) you do not comply with these Terms and Conditions and your lift pass is cancelled as a result;
b) any facilities are not operating for any reason, including weather, safety or any other operational closure, restriction or limitation or as directed by our staff in their discretion;
c) any portion of the Lift Pass remains unused.

THREDBO SEASONAL PRODUCT PROTECTION

1. Thredbo Seasonal Product Protection (‘Refund Protection’) is subject to the terms and conditions below which are to be read in conjunction with all other notices and signs that we may from time to time publish or display relating to Refund Protection.
   a) Any person who is assigned any of the listed products below from us for the 2027 Winter Season is covered by Refund Protection:
   i. 2027 Thredbo Season Pass
   ii. 2027 Seasonal Program
   iii. Little Rippers, Shred Crew, Development Squad, Mountain Academy
   iv. 2027 Flexi Pass
   iv. 2027 Seasonal Rental
   b) Refund Protection only applies to the qualifying products purchased.
   c) Refund Protection only provides for a refund due to Season Ending Injury, Medical Circumstance or Relocation in accordance with these terms and conditions and not for any other reason.
   d) Refund Protection is NOT transferable and cannot be re-sold or exchanged to another person or transferred to another year.
   e) Where MyMoney obtained via either an On Mountain Injury Credit or Pre Arrival Injury Credit is used as payment for the 2027 Thredbo Season Pass, then in accordance with the terms and conditions relating to an On Mountain Injury Credit and Pre Arrival Injury Credit the MyMoney amount will not be refunded. Any MyMoney Credit minus the Refund Protection Amount per paragraph 1 i. below will be credited to the guest’s MyThredbo profile as a MyMoney Credit.
   f) The maximum refund amount of Refund Protection shall not exceed the full purchase price for the 2027 Thredbo Season Pass.
   g) With respect to an Injury or Medical Circumstance affecting the Seasonal Product Holder, a Doctor must in a medical certificate recommend that due to the severity of the Injury or Medical Circumstance, it is Medically Necessary that the Seasonal Product Holder not ski or snowboard for the remainder of the enrolled 2027 Thredbo Winter Season. A copy of the Doctor’s medical certificate must be provided to us.
   h) The Seasonal Product Holder must apply to us for a refund (refer to paragraph 1 q. below for contact details) as soon as is reasonably practical after the occurrence of the Injury or the onset of the Medical Circumstance or Relocation.
   i) The Refund Protection amount is calculated off the number of days scanned on the 2027 Thredbo Season Pass purchased less any amount forfeited under the Thredbo Season Pass Payment Plan terms and conditions – head to My Account to check – specified above to a maximum value of $49 per pass (‘Forfeited Amount’):
   i. Zero Days Scanned – 100% Refund less Forfeited Amount
   ii. 1 Day Scanned – 92% Refund less Forfeited Amount
   iii. 2 Days Scanned – 83% Refund less Forfeited Amount
   iv. 3 Days Scanned – 75% Refund less Forfeited Amount
   v. 4 Days Scanned – 67% Refund less Forfeited Amount
   vi. 5 Days Scanned – 58% Refund less Forfeited Amount
   vii. 6 Days Scanned – 50% Refund less Forfeited Amount
   viii. 7 Days Scanned – 42% Refund less Forfeited Amount
   ix. 8 Days Scanned – 33% Refund less Forfeited Amount
   x. 9 Days Scanned – 25% Refund less Forfeited Amount
   xi. 10 Days Scanned – 17% Refund less Forfeited Amount
   xii. 11 Days Scanned – 8% Refund less Forfeited Amount
   xiii. 12 or more Days Scanned – No Refund
   j) 2027 Thredbo Season Pass or associated benefits including 27/28 Ikon Base Pass Add On will not be reinstated once a refund has been provided.
   k) Refund Protection coverage is not payable in any circumstances resulting in whole or in part from:
   i. The Participant engaging in or attempting to engage in unlawful conduct;
   ii. Business interruption to or closure of all or part of the Resort due to circumstances beyond our control including relating to any safety measures (subject to paragraph l. below);
   iii. Elective or cosmetic surgery;
   iv. Injury or Medical Circumstance arising from alcohol or drug abuse;
   v. Violation of any of these Terms and Conditions;
   vi. Violation of the Alpine Responsibility Code; or
   vii. Any particular amount of snow.
   l) Refund Protection does not exclude and is in addition to any refund rights you have under the Australian Consumer Law.
   m) Refund Protection will begin at the time of purchase of the 2027 Thredbo Season Pass.
   n) Refund Protection claims will not be accepted more than 14 days after the injury date.
   o) Refund Protection coverage ends on the earlier of:
   1. 11:59:59 p.m. on Sunday 12 September 2027; or
   2. the date when a refund made in accordance with these terms and conditions is finally processed.
   p) Definitions;
   1. 2027 Winter Season means the period starting on 12 June 2027 and ending on 4 October 2027.
   2. Days Scanned means a minimum of one (1) access scan per day during the 2027 Winter season.
   3. Doctor means an independent licensed medical practitioner within the scope of his or her license who is not the Seasonal Product Holder and who is not a person who is related to the Seasonal Product Holder by blood, marriage or defacto living arrangement.
   4. Season Ending means the Injury, Medical Circumstance or Relocation prohibits the 2027 Seasonal Product Holder from Skiing or Snowboarding for the remainder of the 2027 Winter Season.
   5. Injury means physical injury which is sustained as a direct result of an unintended, unanticipated accident that occurs while the Seasonal Product Holder ’s coverage under Refund Protection is in force. Injury will also include circumstances where an Injury occurs to a dependent person where the Seasonal Product Holder must provide primary care for that dependent person.
   6. Medical Circumstance means an illness or disease that requires treatment by a Doctor, or pregnancy or a relocation which is Medically Necessary.
   7. Medically Necessary means the Doctor’s recommendation is consistent with the symptoms, diagnosis and treatment of the Seasonal Product Holder’s condition, is appropriate with regard to standards of good medical practice and is not primarily for the convenience of the Seasonal Product Holder.
   8. Seasonal Product Holder means the person who has been assigned the 2027 Thredbo Season Pass at the time of purchase.
   9. Relocation means verifiable, international relocation of the Seasonal Product Holder. It is the responsibility of the Seasonal Product Holder or the Seasonal Product Holder’s legal guardian making the application to substantiate the Relocation to our reasonable satisfaction.
   10. 2027 Thredbo Season Pass means a lift access pass for the 2027 Winter Season purchased by or in the name of an individual, from us or through an authorised reseller.
   11. Skiing/Ski – means alpine skiing, telemark skiing or snowboarding.
   q) Refund requests may be made in person or email to us as follows.
   1. By email to: [email protected]. this email address is being protected from spambots. You need JavaScript enabled to view it.
   2. Refund requests made after 12 September 2027 will not be accepted.
   3. All refund requests will be assessed by us with regard to the fair and reasonable application of these Terms and Conditions. The Seasonal Product Holder must provide such further information or supporting documentation as is reasonably necessary for us to assess a refund request.
2. These terms and conditions (in conjunction with any other notice or sign that we may from time to time publish or display relating to Refund Protection) comprise the entire agreement between you and us in relation to its subject matter and supersede any prior agreement or understanding on anything connected with its subject matter.
3. These terms and conditions are governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

SEVERE WEATHER POLICY:

Please refer terms and conditions in relation to Thredbo’s severe weather policy.

THREDBO CANCELLATION POLICY:

Please refer terms and conditions in relation to cancelling a Thredbo product or service.

ALPINE RESPONSIBILITY CODE:

WINTER SPORTS INVOLVE RISKS OF SERIOUS INJURY OR DEATH. YOUR KNOWLEDGE, DECISIONS AND ACTIONS CONTRIBUTE TO YOUR SAFETY AND THE SAFETY OF OTHERS.

Know Your Ability

1. 1. • Stay in control. You must be able to stop or avoid people or objects.
      • You must know how and be able to load, ride and unload lifts safely. If you need assistance, ask the lift attendant.
      • Do not ski, board, ride lifts or use terrain, if your ability is impaired by drugs or alcohol.

Know Your Role

1. 1. • Use protective equipment (especially helmets) to minimise the risk of injury. Prevent runaway equipment.
      • Read and obey all signs, warnings and hazard markings.
      • Keep off closed trails and out of closed areas.
      • If you are involved in a collision or incident, do not leave the scene. Share your contact information with each other and Resort Staff.

Know Your Zone

1. 1. • People ahead and downhill of you have right of way. You must avoid them.
      • Stop only where you are visible from above and do not restrict traffic.
      • Before starting downhill, or merging into a trail, look uphill and give way to others.

Know the code. It’s your responsibility.

If you are found to have acted in a Dangerous Manner or to be in a closed area, your Pass may be suspended or cancelled by us as outlined below:

Season Pass

1. 1. • First Instance: Season Pass is Suspended for a period of 7 consecutive days.
      • Second Instance: Season Pass is Suspended for a period of 30 consecutive days.
      • Third Instance: Cancellation of Season Pass. Pass Holder is Suspended from using Thredbo Lifts for the remainder of the winter season.

Date-based Lift Pass

1. 1. • First Instance: Cancellation of remaining validity of Date-Based Lift Pass. Pass Holder is Suspended from using and receiving the benefits of the Pass for a period of 7 consecutive days.
      • Second Instance: Cancellation of remaining validity of Date-based Lift Pass. Pass Holder is Suspended from using and receiving the benefits of the Pass for a period of 30 consecutive days.
      • Third Instance: Cancellation of remaining validity of the Date Based Lift Pass. Pass Holder is Suspended from using and receiving the benefits of the Pass for the remainder of the winter season.

Terms used in this Alpine Responsibility Code have the following meanings:

1. 1. • Cancellation means the applicable Pass assigned to the Pass Holder is cancelled with no refund or transfer of unused days;
      • Closed Area means any area that we have restricted access to from time to time;
      • Dangerous Manner means a failure to observe and adhere to the Alpine Responsibility Code, as amended by us from time to time;
      • Pass means either:
        a) a Date-Based Lift Pass (being a lift pass for a specified date and duration during the 2026 winter season); or
        b) a Season Pass (being a lift pass for the whole of the 2026 winter season), purchased by or for the Pass Holder;
      • Pass Holder means the person using and assigned to the applicable Pass; and
      • Suspended means the Pass Holder is unable to use and receive the benefits of a Pass.

THREDBO DRONE POLICY:

To maximise safety for staff, customers, property and equipment, we prohibit the unauthorised operation or use of any remotely piloted aircraft or any form of aerial drones (whether by recreational or commercial users) within the Resort area without our approval.  

FORCE MAJEURE:

To the extent permitted by law, and subject to Thredbo’s Cancellation Policy, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms and Conditions, for failure to observe or perform any of our obligations under these Terms and Conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These reasons or causes include any act of God, strike, lockout or other industrial disturbance or labour difficulty, act of public enemy, war (whether declared or not), blockade, revolution, riot, insurrection, civil commotion, pandemic, epidemic, outbreaks of infectious disease or any other public health crisis or any governmental orders or measures imposed to address such public health crisis, including quarantine or any other social restrictions, lightning, storm, flood, fire, earthquake or any other natural disaster or extreme weather condition, explosion, any action, inaction, demand, order, restraint, restriction, change in law, requirement, prevention, frustration or hindrance by or of any person, government or competent authority, embargoes, unavailability of any essential equipment, chemicals or other materials, unavoidable accident, lack of transportation and any other cause whether specifically referred to above or otherwise which is not within our reasonable control.

PRIVACY STATEMENT

We collect, store and use the personal information which you provide to us in accordance with our Privacy Policy.

IF YOU BREACH ANY OF THESE TERMS AND CONDITIONS WE MAY REQUIRE YOU TO FORFEIT YOUR SEASON LIFT AND RESORT ACCESS, IN WHICH CASE YOU WILL LOSE ALL PRIVILEGES ASSOCIATED.