COVID-19 | Your Thredbo Questions Answered

We are committed to continuing to operate under our COVID-19 Operating Plan throughout both our summer and winter seasons. Some of the measures we’re taking to protect our guests, employees and the wider community include:

• Capacity restrictions and lift line spacing. In line with COVID-19 restrictions.
• Online pre-purchase day passes. Guests are required to pre-purchase day passes, rental & lessons online. Discounted day passes and rental add-ons are only available for online pre-purchase.
• Best practice COVID-19 hygiene and sanitisation measures.
• Indoor venues are continuing to operate in accordance with Government mandated social distancing restrictions.
• Events. We have an exciting calendar of new and unique events experiences available that are able to be safely delivered within the COVID-19 restrictions, plus some of our favourites back on the calendar for winter 2021. All events are run in accordance with our COVID-19 Operating Plan.

To ensure a safe experience for all guests, we will continue to operate in accordance with the NSW Government COVID-19 restrictions, and will continue to monitor this throughout the summer and winter seasons.

The Australian Department of Health’s Guidelines can be found here.

If you present with cold symptoms, visit the NSW Government COVID-19 testing clinics page to find your nearest coronavirus testing centre in NSW or call 1800 020 080 (24/7) for health questions or to check symptoms.

We are committed to continuing to operate under our COVID-19 Operating Plan. We are currently finalising our winter operating plan under the guidance of the NSW Department of Health to ensure the health, safety and wellbeing of our people, guests and community.

As at today, the plan includes:

• Capacity restrictions. In line with COVID-19 restrictions.
• Online pre-purchase day passes. It is recommended that all guests pre-purchase day passes, rental & lessons online. Discounted day passes and rental add-ons will only be available for online pre-purchase.
• Best practice COVID-19 hygiene and sanitisation measures.
• Indoor venues will be operating in accordance with Government mandated social distancing restrictions.
• Events. We have an exciting calendar of new and unique experiences available that are able to be safely delivered within the COVID-19 restrictions, plus some of our favourites back on the 2021 event calendar.

To ensure a safe experience for all guests, we will operate in accordance with the NSW Government COVID-19 restrictions, and will continue to monitor this throughout the season.

The team at Thredbo are very experienced in delivering a COVID-safe capacity limited season, having delivered a successful 2020 Winter and Summer season. We continue to remain committed to provide our guests the very best experience under this new way of operating.

Products available for purchase for the 2021 Winter Season are:

• Thredbo Winter 2021 Season Passes
• Thredbo Winter 2021 Full Day Passes
• Thredbo Snow Sports Lessons & Programs
  • Private Lessons (Adults & Kids)
  • Group Lessons (Adults & Kids)
  • Full Day Children’s Program
  • Children’s Seasonal Programs
• Thredbo Rental
• Thredbo Backcountry Tours

To ensure we can deliver a world-class snow experience for all guests, on and off the mountain, and in line with NSW Government COVID-19 restrictions we will operate with capacity limits this season. We will continue to monitor this throughout the season.

The team at Thredbo are very experienced in delivering a COVID-safe capacity limited season, having delivered a successful 2020 Winter and Summer season. We continue to remain committed to providing our guests the very best experience under this new way of operating.

While we do have capacity restrictions in place, we are operating in a changing environment. As of today, we expect to operate the 2021 winter season at a level that is between last year’s capacity restrictions and a normal operating season, dependent on snow conditions.

There will be some multi-day discounted 3+ day lift passes during the season, and we will have multi-day discounted lift passes available for guests visiting during the June and September value seasons.

Multi-day discounted passes will be available from 6 April when day passes go on sale.

Guest can only purchase the date range that is available during the staggered release. For example, the Online Shop won’t allow a 7-day lift pass, rental and/or lessons purchase starting 24 June. Guests can either:

1. purchase the first dates in the first release and the second dates in the second release; or
2. wait for the two date ranges to be open to secure the full duration of their date range, depending on availability.

Guests can either:

1. purchase the first dates in the first release and the second dates in the second release, noting they won’t be able to secure the multiday discount; or
2. wait for all dates to be available and then purchase the whole date range, depending on availability. In this case, the multiday discount is able to be applied.

If there is only very limited terrain open (for example, Friday Flat only or no runs open), Thredbo will adjust the price accordingly and provide a MyMoney for any difference on pre-purchased passes, rental and/or lessons.

We will always try to assist guests who have pre-booked accommodation in the resort however we cannot guarantee day pass availability.

We are planning to offer a great range of ski and snowboard lessons and programs for all ages, including:

• Adult Group & Private Lessons
• Kids Group & Private Lessons
• Adventure Camps
• Freerider Lessons (7 – 14 year olds)
• Thredboland Lessons (3 – 6 year olds): Limited availability to allow for social distancing in the indoor Thredboland venue
• Burton Riglets – Snowboarding Lessons (5 to 6 Years)
• Children’s Seasonal Programs

Thredbo Snow Sports is planning to offer children’s seasonal programs including Development Squad, Shred Crew and Little Rippers. Our Mountain Academy programs will be delivered in disciplines where suitably skilled coaches are available.

Thredbo is bringing back an exciting calendar of events in 2021 that are able to be safely delivered within the COVID-19 restrictions.

2021 will see us launch a range of more intimate on-mountain experiences designed to offer our guests amazing experiences in a COVID-safe way. For example:

• Sunrise Sessions where guests take in sunrise at Australia’s Highest Lifted Point, enjoy breakfast at Australia’s Highest Restaurant and are the first to track down Supertrail, Australia’s longest run.
• Merritts Mountain Haus Feast where guests can ride under the stars in Australia’s Only Alpine Gondola to Merritts Mountain House to enjoy a Bavarian-inspired feast! The ride down is an unforgettable one with views of the Thredbo Village lights below.
• Merritts Mountain Haus Feast & Snowcat Experience which includes a Snowcat Tour across the mountain to Kareela Hutte where they will have the best vantage point for the iconic Saturday Fireworks Spectacular and Flare Run followed by dinner at Merritts Mountain House.
• Kareela Snowcat Dinners where guests can travel in style in Thredbo’s passenger snowcat to the iconic Kareela Hutte on-mountain restaurant for a 4-course dinner and wine experience overlooking the lights of Thredbo Village below. A true premium experience that will take your Thredbo visit to the next level.

We’ll also be bringing back many of our favourites like the G.H. Mumm Long Lunch, Top to Bottom, Snow Series and an exciting line-up of live entertainment events.

View Events Calendar

Yes, we’re excited to be bringing back the terrain park offerings with a variety of parks for all ability of park skier/snowboarder. Find Out More

The National Parks and Wildlife Service are currently working on a plan for snow play in the National Park for winter 2021.

Plan ahead and bypass the NPWS vehicle entry station this winter. Buy your NPWS Annual All Parks Pass online at nswparkspass.info before you come skiing and snowboarding. The new digital passes are valid instantly from purchase. For discounted and concession annual passes please apply 3 days before entry to allow for eligibility checks.

From 20 April 2021 the NPWS vehicle entry stations and the Thredbo Visitor Centre will only sell day and multiday park entry passes. For further information about purchasing annual passes please visit nswparkspass.info, or call the National Parks Contact Centre on 1300 072 757 for assistance.

We had a limited number of season passes available that have now sold out.

Under current COVID-19 guidelines, a reservation system will not be required. However, we will continue to monitor the situation and if government guidelines change a reservation system may be required.

We no longer offer a 365 Pass; instead we offer a Summer (Hiking and MTB) Season Pass and a Winter Season Pass. As a year-round adventure destination, we are focused on providing the very best guest experience for both our summer and winter seasons.

We had a limited number of season passes available that have now sold out.

If COVID-19 restrictions force a closure (temporary or otherwise) of the season, pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one eleventh (1/11) of the purchase price and any refund processed will inactivate the pass from further use. For example, 2021 Premium Season Pass purchased at $1649 – daily rate will be $149.90.

We’re open for a summer of hiking, biking and adventure! We are operating our summer season under a revised operating model that has been developed under the guidance of the NSW Department of Health.

To access Thredbo’s mountain, all guests will need to pre-purchase lift passes and rental packages prior to arrival. Find out more

All summer 20/21 lift passes must be pre-purchased online, prior to arrival. Find out more

There is a cap on the number of mountain biking and scenic lift passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

Guests with MyThredbo profiles will have their profile loaded with their purchased product and they can then use Thredbo’s contactless scanning system to access lifts. Guests can also load money onto their MyThredbo card to allow contactless payment in the resort.

New guests can easily create their MyThredbo profile online and choose to have their MyThredbo card mailed to them or picked up in resort upon arrival.

MTB rental must be rented online prior to arrival (tennis equipment, disc golf, golf clubs, armour and e-bikes to be rented in resort). Find out more

Thredbo will operate all its rental outlets in compliance with Government’s social distancing requirements. All guests collecting rental equipment will be required to sanitise hands before collection.

All summer rental equipment will need to be returned to designated self-deposit areas by the guest and all items will be sanitised after use in accordance with NSW Department of Health guidelines.

Ensuring the health and safety of guests, employees and the community is our top priority.

This summer we are running a range of events that are able to be safely delivered within COVID-19 restrictions. Please see our Events page for all the details.

Due to the COVID-19 restrictions that were in place in relation to festivals and events, we needed to make the difficult decision to cancel the 2020 Cannonball Festival, 2021 Blues Festival, 2021 Super Enduro and 2021 Australian MTB Interschools.

The Thredbo Alpine Hotel, all commercial and club lodges and self-contained apartments are able to open provided they comply with Government COVID-19 requirements.

Larger accommodation houses with shared facilities may be required to implement additional measures (such as occupancy restrictions and staggered meal times) in order to operate.

We recommend making enquiries directly with your accommodation provider for details that are specific to their property.

Find out more

Yes, all Thredbo food and beverage outlets are able to open subject to official Government advice. Please note, summer operating hours apply. Find out more

Yes, we have a flexible COVID-19 Cancellation Policy allowing our guests to request a cancellation, change of dates or credit for pre-purchased Thredbo product if Government COVID-19 policies prevent guests from travelling to Thredbo on the intended dates. See our COVID-19 Cancellation Policy below.

Subject to the below Terms and Conditions, Thredbo Resort’s COVID-19 Cancellation Policy allows guests to request a cancellation, change of dates or MyMoney Credit* for pre-purchased lift, lesson, rental products and/or accommodation purchased via Thredbo Resort Centre or the Thredbo Alpine Hotel if:

• Thredbo is closed due to COVID-19; OR
• Government policies due to COVID-19 prevent guests from travelling to Thredbo Resort on the intended dates.

If your circumstances meet the above criteria, please contact the Thredbo Guest Services team via guestservices_thredbo@evt.com. For all accommodation booking amendments please contact reservations_thredbo@evt.com.

*Please click here for details relating to where MyMoney Credit is redeemable. MyMoney Credit is not redeemable on accommodation at the Thredbo Alpine Hotel or Thredbo Resort Centre.

Terms and Conditions for Accommodation Bookings

1. Cancellation requests under this policy will not be processed or approved until the Government has updated its policies that may or may not affect Thredbo’s operations;
2. Cancellation requests due to “change of mind” will be subject to our standard terms and conditions;
3. Cancellation requests not directly related to Public Health Orders or Government travel restrictions may be subject to standard booking terms and conditions;
4. Guests may be liable to pay any cancellation fees imposed by 3rd party accommodation providers;
5. This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

If COVID-19 restrictions force a closure (temporary or otherwise) of the season, pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one eleventh (1/11) of the purchase price and any refund processed will inactivate the pass from further use. For example, 2021 Premium Season Pass purchased at $1649 – daily rate will be $149.90.

We encourage all guests to follow Government advice in relation to COVID-19.

If the Government declares a lock-down for your location, you are unable to visit Thredbo.

For up-to-date Government advice and policies in relation to COVID-19 please click here.