COVID-19 | Your Thredbo Questions Answered

To enable us to enjoy summer in Thredbo, we’ve implemented these preventative measures across the resort:

• We’re continuing to operate within the Government’s regulations as and when they evolve.
• We’re implementing and promoting social distancing across the resort. These include:
  • We’re monitoring the number of guests on the mountain each day to ensure we are able to continue to deliver social distancing. All guests need to pre-purchase lift passes and MTB rental product prior to arrival via the Online Shop.
  • We have lift line spacing measures to adhere to the 1.5m social distancing guidelines.
  • We’re asking guests to socially distance on lifts with two per quad chair, with the exception of households which are able to ride together.
  • MTB Clinics have a maximum of 4 adults per clinic and 5 children per clinic and are delivered in accordance with social distancing restrictions.
  • Guided Hikes are delivered in accordance with social distancing restrictions.
  • We’re encouraging contactless payment across the resort.
  • We’ve added clear signage and floor markers in all facilities to keep people 1.5m apart.
  • We’ve installed physical barriers for queues and counters.
  • We’re limiting venue occupancy to align with Government regulations.
  • We’re only delivering events that are able to be safely delivered within the Government’s COVID-19 regulation.
  • Thredbo Leisure Centre’s Swim Academy lessons run with reduced class sizes and amended lesson plans to minimise face to face contact.
• We’re adhering to best practises in hygiene and sanitisation across the resort including:
  • We’ve installed sanitisation stations throughout the resort.
  • We’ve incorporated new procedures to effectively sanitise high use areas including chairlifts, bobsled, tennis, disc golf, golf and MTB rental equipment.
  • We’re further promoting best practice hygiene etiquette among staff and guests.
  • We’re following stringent practises in cleaning all resort facilities.
  • We’re asking guests and employees to stay home if they’re unwell.

The Australian Department of Health’s Guidelines can be found here.

If you present with cold symptoms, visit the NSW Government COVID-19 testing clinics page to find your nearest coronavirus testing centre in NSW or call 1800 020 080 (24/7) for health questions or to check symptoms.

All summer 20/21 lift passes must be pre-purchased online, prior to arrival. Find out more.

There is a cap on the number of mountain biking and scenic lift passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

Guests with MyThredbo profiles will have their profile loaded with their purchased product and they can then use Thredbo’s contactless scanning system to access lifts. Guests can also load money onto their MyThredbo card to allow contactless payment in the resort.

New guests can easily create their MyThredbo profile online and choose to have their MyThredbo card mailed to them or picked up in resort upon arrival.

For any in-resort Guest Services enquiries, our Guest Services outlets will be operated in compliance with the Government’s social distancing requirements. There will be prominent signage displayed, with floor markers and distance indicators in all our indoor facilities including all our Guest Services outlets.

MTB rental must be rented online prior to arrival (tennis equipment, disc golf, golf clubs, armour and e-bikes to be rented in resort). Find out more.

Thredbo will operate all its rental outlets in compliance with Government’s social distancing requirements. All guests collecting rental equipment will be required to sanitise hands before collection.

All summer rental equipment will need to be returned to designated self-deposit areas by the guest and all items will be sanitised after use in accordance with NSW Department of Health guidelines.

There is prominent signage displayed, with floor markers and distance indicators in all our indoor facilities including all our rental outlets.

We’re excited that we’re open for a summer of hiking, biking and adventure! We are operating our summer season under a revised operating model that has been developed under the advice of the NSW Department of Health. Please see the measures we are taking in the Health and Safety section above.

To access Thredbo’s mountain, all guests will need to pre-purchase lift passes and rental packages prior to arrival. Find out more.

There is a cap on the number of mountain bike passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

There is a cap on the number of scenic lift passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

Ensuring the health and safety of guests, employees and the community is our top priority.

This summer we are running a range of events that are able to be safely delivered within COVID-19 restrictions. Please see our Events page for all the details.

Due to the COVID-19 restrictions that were in place in relation to festivals and events, we needed to make the difficult decision to cancel the 2020 Cannonball Festival, 2021 Blues Festival, 2021 Super Enduro and 2021 Australian MTB Interschools.

We are continuing to monitor the COVID restrictions to assess the possibility of running other events throughout the summer period. Find out more.

The Thredbo Alpine Hotel, all commercial and club lodges and self-contained apartments are able to open provided they comply with Government COVID-19 requirements.

Larger accommodation houses with shared facilities may be required to implement additional measures (such as occupancy restrictions and staggered meal times) in order to operate.

We recommend making enquiries directly with your accommodation provider for details that are specific to their property.

Find out more.

Yes, all Thredbo food and beverage outlets are able to open subject to official Government advice. Please note, summer operating hours apply. Find out more.

Yes, we’re planning to release Winter 2021 Season Passes in late March this year. Please keep an eye on your inbox and our social media channels for more information on the release.

We no longer offer a 365 Pass; instead we offer a Summer (Hiking and MTB) Season Pass and a Winter Season Pass. As a year-round adventure destination, we are focused on providing the best guest experience for both our summer and winter seasons.

We plan to release Winter 2021 Season Passes in late March this year.

Under current COVID-19 guidelines, a reservation system will not be required. However, if Government guidelines change a reservation system may need to be introduced.

There will be a cap on the number of season passes to ensure we’re able to comply with social distancing restrictions.

We remain committed to delivering our COVID-19 Operating Plan that has been developed under the guidance of the NSW Department of Health to ensure the health, safety and wellbeing of our staff, guests and community.

There is no option for a payment plan on Winter Season Passes for 2021.

If COVID-19 restrictions force a closure (temporary or otherwise) of the season, pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one tenth (1/10) of the purchase price and any refund processed will inactivate the pass from further use.

We will be staggering the release our winter lift passes, rental and lessons for the 2021 snow season across March and April, to ensure we can provide the best experience for people keen to visit Thredbo this winter.

We plan to release season passes and seasonal programs in late March, followed by lift passes, rental and lessons during the month of April. We will keep guests updated about each product release, so please keep an eye on your inbox and follow our social media channels.

Pricing for all products will be available upon release of season passes in late March.

The below products will be available for purchase:

• Thredbo Winter 2021 Season Passes
• Thredbo Winter 2021 Lift Passes
• Thredbo Snow Sports Lessons & Programs
  • Group Lessons
  • Private Lessons
  • Full Day Children’s Programs
  • Children’s Seasonal Programs
• Thredbo Rental
• Thredbo Backcountry Tours

We will continue to operate in accordance with the NSW Government COVID-19 restrictions. This may mean that at times capacity within the resort may need to be limited.

As we get closer to the season we will release further information based on operational requirements as advised by the NSW Department of Health.

We remain committed to delivering our COVID-19 Operating Plan that is developed under the guidance of the NSW Department of Health to ensure the health, safety and wellbeing of our staff, guests and community.

Yes, you are able to pre-book accommodation at the Thredbo Alpine Hotel and via the Thredbo Resort Centre for the upcoming winter here.

We will endeavour to assist guests who have pre-booked accommodation in the resort however we cannot guarantee lift pass availability.

We are planning to offer a range of ski and snowboard lessons and programs including the following:

• Adult & Children Group Lessons
• Adult & Children Private Lessons
• Adventure Camps (5 – 12 year olds)
• Freerider Lessons (7 – 14 year olds)
• Thredboland Lessons (3 – 6 year olds): Limited availability to allow for social distancing in the indoor Thredboland venue
• Children’s Seasonal Programs

Thredbo Snow Sports is planning to offer children’s seasonal programs including Development Squad, Shred Crew and Little Rippers. Our Mountain Academy programs will be delivered in disciplines where suitably skilled coaches are available.

Full details will be released in late March when the seasonal programs will be available for purchase.

There is no option for a payment plan on seasonal programs for 2021.

We are planning to run a range of events that are able to be safely delivered within COVID-19 restrictions. We will be publishing these events on our Events page as more details are confirmed.

Yes, you are able to do so if you purchased Flexibility Insurance at the same time as you purchased your lift pass. Please email guestservices_thredbo@evt.com.

If you didn’t purchase Flexibility Insurance, lift passes are non-transferable. If you are unable to visit Thredbo due to COVID-19 restrictions, you may fall under our COVID-19 Cancellation Policy below.

Subject to the below Terms and Conditions, Thredbo Resort’s COVID-19 Cancellation Policy allows guests to request a cancellation, change of dates or MyMoney Credit* for pre-purchased lift, lesson, rental products and/or accommodation purchased via Thredbo Resort Centre or the Thredbo Alpine Hotel if:

• Thredbo is closed due to COVID-19; OR
• Government policies due to COVID-19 prevent guests from travelling to Thredbo Resort on the intended dates.

If your circumstances meet the above criteria, please contact the Thredbo Guest Services team via guestservices_thredbo@evt.com. For all accommodation booking amendments please contact reservations_thredbo@evt.com.

*Please click here for details relating to where MyMoney Credit is redeemable. MyMoney Credit is not redeemable on accommodation at the Thredbo Alpine Hotel or Thredbo Resort Centre.

Terms and Conditions for Accommodation Bookings

1. Cancellation requests under this policy will not be processed or approved until the Government has updated its policies that may or may not affect Thredbo’s operations;
2. Cancellation requests due to “change of mind” will be subject to our standard terms and conditions;
3. Cancellation requests not directly related to Public Health Orders or Government travel restrictions may be subject to standard booking terms and conditions;
4. Guests may be liable to pay any cancellation fees imposed by 3rd party accommodation providers;
5. This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

If COVID-19 restrictions force a closure (temporary or otherwise) of the season, pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one tenth (1/10) of the purchase price and any refund processed will inactivate the pass from further use.

We encourage all guests to follow Government advice in relation to COVID-19.

If the Government declares a lock-down for your location, you are unable to visit Thredbo.

For up-to-date Government advice and policies in relation to COVID-19 please click here.