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COVID-19 | Your Thredbo Questions Answered

Our Upcoming Summer 2020/21 Season

We’re excited to be opening for our official summer hiking and MTB season on 21 November. We’re operating our summer season under a revised operating model that has been developed under the advice of the NSW Department of Health.

Summer lift passes are now available for purchase. There is a cap on the number of mountain biking and scenic lift passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

Summer 2020/21 Season Passes are now sold out. Due to COVID-19 restrictions, this year we need to cap the number of summer season passes to ensure we’re able to adhere to social distancing requirements.

Snowgums Chairlift is currently open for scenic/hiking access until 20 November to allow for annual servicing of the Kosciuszko Express Chairlift. The Kosciuszko Express Chairlift will resume operations from 21 November in time for the official opening of the MTB and Hiking season.

We encourage all our guests to follow Government advice in relation to COVID-19.

We’ll be updating this page regularly as more information relating to COVID-19 comes to hand, so please continue to check in here.

Updated on 29 October 2020

Let’s Keep Our Summer Safe

  • Two Per Quad Chair
  • Households May Ride Together
  • Stay 1.5m Apart
    Practice Tip To Tail

Health and Safety

To enable us to enjoy summer in Thredbo, we’re implementing these preventative measures across the resort:

  • We’re continuing to operate within the Government’s regulations as and when they evolve.
  • We’re implementing and promoting social distancing across the resort. These include:
    • We’re monitoring the number of guests on the mountain each day to ensure we are able to continue to deliver social distancing. All guests will need to pre-purchase lift passes and MTB rental product prior to arrival via the Online Shop.
    • We have lift line spacing measures to adhere to the 1.5m social distancing guidelines.
    • We’re asking guests to socially distance on lifts with two per quad chair, with the exception of households which are able to ride together.
    • MTB Clinics have a maximum of 4 adults per clinic and 5 children per clinic and are delivered in accordance with social distancing restrictions.
    • Guided Hikes have a maximum of 6 people per hike and are delivered in accordance with social distancing restrictions.
    • We’re encouraging contactless payment across the resort.
    • We’ve added clear signage and floor markers in all facilities to keep people 1.5m apart.
    • We’ve installed physical barriers for queues and counters.
    • We’re limiting venue occupancy to align with Government regulations.
    • We’re only delivering events that are able to be safely delivered within the Government’s COVID-19 regulation.
    • Thredbo Leisure Centre’s Swim Academy lessons run with reduced class sizes and amended lesson plans to minimise face to face contact.
  • We’re adhering to best practises in hygiene and sanitisation across the resort including:
    • We’ve installed sanitisation stations throughout the resort.
    • We’ve incorporated new procedures to effectively sanitise high use areas including chairlifts, bobsled, tennis and MTB rental equipment.
    • We’re further promoting best practice hygiene etiquette among staff and guests.
    • We’re following stringent practises in cleaning all resort facilities.
    • We’re asking guests and employees to stay home if they’re unwell.
    • The Australian Department of Health’s Guidelines can be found here.

The Australian Department of Health’s Guidelines can be found here.

If you present with cold symptoms, please call Thredbo Medical Centre first on (02) 6457 6254 (between 9am – 5pm) to make an appointment before arriving for consultation.

How can I book for this summer?

All summer 20/21 lift passes must be pre-purchased online, prior to arrival. Find out more.

There is a cap on the number of mountain biking and scenic lift passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

Guests with MyThredbo profiles will have their profile loaded with their purchased product and they can then use Thredbo’s contactless scanning system to access lifts. Guests can also load money onto their MyThredbo card to allow contactless payment in the resort.

New guests can easily create their MyThredbo profile online and pick up their MyThredbo card in resort upon arrival.

For any in-resort Guest Services enquiries, our Guest Services outlets will be operated in compliance with the Government’s social distancing requirements. There will be prominent signage displayed, with floor markers and distance indicators in all our indoor facilities including all our Guest Services outlets.

MTB rental must be rented online prior to arrival (tennis, disc golf, armour and e-bikes to be rented in resort). Find out more.

Thredbo will operate all its rental outlets in compliance with Government’s social distancing requirements. All guests collecting rental equipment will be required to sanitise hands before collection.

All summer rental equipment will need to be returned to designated self-deposit areas by the guest and all items will be sanitised after use in accordance with NSW Department of Health guidelines.

There will be prominent signage displayed, with floor markers and distance indicators in all our indoor facilities including all our rental outlets.

What our summer season looks like

We’re excited that we’re opening for a summer of hiking, biking and adventure! We will be operating our summer season under a revised operating model that has been developed under the advice of the NSW Department of Health. Please see the measures we are taking in the Health and Safety section above.

To access Thredbo’s mountain, all guests will need to pre-purchase lift passes and rental packages prior to arrival. Find out more.

There is a cap on the number of mountain bike passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

There is a cap on the number of scenic lift passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

Ensuring the health and safety of guests, employees and the community is our top priority and under current Government restrictions, we are unable to deliver some of our larger events and festivals.

Instead, we will be running a range of events that are able to be safely delivered with current COVID-19 restrictions. Please see our Events page for all the details.

Sadly however, due to the COVID-19 restrictions in relation to festivals and events that bring large numbers of people together, we have needed to make the decision to cancel the 2020 Cannonball Festival, 2021 Blues Festival, 2021 Super Enduro and 2021 Australian MTB Interschools.

We will continue to monitor the COVID restrictions to assess the possibility of running other events within the restrictions throughout the summer period. Find out more.

The Thredbo Alpine Hotel, all commercial and club lodges and self-contained apartments are able to open provided they comply with Government COVID-19 requirements.

Larger accommodation houses with shared facilities may be required to implement additional measures (such as occupancy restrictions and staggered meal times) in order to operate.

We recommend making enquiries directly with your accommodation provider for details that are specific to their property.

Find out more.

Yes, all Thredbo food and beverage outlets are able to open subject to official Government advice. Please note, summer operating hours apply. Find out more.

Season Pass Holder information

Hiking and MTB Season Passes for summer 2020/21 are now sold out.

There is a cap on the number of season passes that are available to ensure we are able to adhere to social distancing requirements.

If COVID-19 restrictions force a closure (temporary or otherwise) of the 2020/21 MTB or Hiking season, season pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one tenth (1/10) of the purchase price. For example, 2020/21 MTB Season Pass purchased at $499 – daily rate will be $49.90.

With uncertainty related to COVID-19 continuing, we will not be releasing a year-round season pass. Instead, we are offering both Hiking and MTB Season Passes. When the path ahead for winter 2021 is clearer and we are confident we are able to deliver the unlimited skiing and snowboarding that a season pass offers, we plan to release a winter season pass offering ahead of winter 2021.

Based on lower summer visitation numbers compared to winter, we are confident we are able to deliver unlimited Mountain Biking and Hiking access within the capacity restrictions.

Thredbo remains committed to the health and safety of its guests, employees and the wider community. With uncertainty related to COVID-19 continuing, at this point we are holding on releasing our 2021 winter season pass. When the path ahead for winter 2021 is more certain and we are confident we’re able to deliver the unlimited skiing and snowboarding that a season pass offers, we plan to release an offering ahead of winter 2021.

The significant number of winter season pass holders at Thredbo is greater than the 50% capacity limit we are permitted to have skiing and snowboarding under current restrictions.

Each resort’s 50% capacity varies due to the difference in skiable area of each resort. This, together with the difference in season pass holder numbers each resort sells means that resorts need to develop their own unique model in relation to season passes to enable compliance with COVID-19 restrictions.

Refunds and Cancellation Policy

Yes, only if you purchased Flexibility Insurance at same time as your Scenic Lift Pass or MTB Lift Pass, please email guestservices_thredbo@evt.com

If you didn’t purchase Flexibility Insurance, lift passes are non-transferable. In the event that you are unable to come to Thredbo due to COVID-19 restrictions, we can issue a MyMoney credit for you to use towards future purchases.

Subject to the below Terms and Conditions, Thredbo’s COVID-19 Cancellation Policy allows guests to request a cancellation, change of dates or MyMoney Credit* for pre-purchased lift, lesson, rental products and/or accommodation purchased via Thredbo Resort Centre or the Thredbo Alpine Hotel if:

  • Thredbo is closed due to COVID-19; OR
  • Government policies due to COVID-19 prevent guests from travelling on the intended dates.

If your circumstances meet the above criteria, please contact the Thredbo Guest Services team via guestservices_thredbo@evt.com. For all accommodation booking amendments please contact reservations_thredbo@evt.com.

*Please click here for details relating to where MyMoney Credit is redeemable.  MyMoney Credit is not redeemable on accommodation at the Thredbo Alpine Hotel or Thredbo Resort Centre.

Terms and Conditions for Accommodation Bookings

  1. Cancellation requests under this policy will not be processed or approved until the Government has updated its policies that may or may not affect Thredbo’s operations;
  2. Cancellation requests under this policy for product or accommodation bookings must be made at least 14 days prior to the product start date or accommodation check-in date;
  3. Cancellation requests due to “Change of mind” will be subject to our standard terms and conditions;
  4. Guests may be liable to pay any cancellation fees imposed by 3rd party accommodation providers;
  5. This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

If COVID-19 restrictions force a closure (temporary or otherwise) of the 2020/21 MTB season, pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one tenth (1/10) of the purchase price. For example, 2020/21 MTB Season Pass purchased at $499 – daily rate will be $49.90.

Under current restrictions, unless you have a Border Region Resident Permit you are unable to visit Thredbo if you are a Victorian resident.  More information relating to Border Region Resident Permits

Anything else?

If you have any questions that remain unanswered here, please contact our friendly Guest Services team on 1300 020 589 and they’ll be happy to assist.

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