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COVID-19 | Your Thredbo Questions Answered

The wellbeing of our people and guests is our highest priority. We are operating our summer and winter seasons under our COVID-19 Operating Plan that has been developed under the guidance of NSW Health.

Thredbo continues to support and be guided by government public health advice and comply with all government requirements. We recommend checking NSW Health COVID-19 information and Australian Department of Health’s guidelines for the latest updates.

Updated on 5 May 2022

Let's Keep Our Seasons Safe

Fitted face masks are encouraged in indoor spaces.

  • Contactless Payment Preferred
  • Fitted Face Masks Encouraged Indoors
  • Maintain Social Distancing

Winter 2022

Thredbo lift passes including day passes and season passes are to be pre-purchased online, prior to arrival.

Winter 2022 day passes, rental and lessons are now available for purchase! Click here for winter passes.

Yes, there is a limit on the number of passes this winter. To ensure we can deliver a world-class snow experience for all our guests, on and off the mountain, we will continue to manage daily capacity this season.   

We are expecting high demand and season passes, as well as some peak season dates will sell out, so we encourage guests to plan their visits early and recommend flexibility with dates to avoid disappointment.   

Rental packages (including skis, snowboards, boots, helmets, outerwear) must be rented online prior to arrival. Find out more.

Thredbo will be operating its rental outlets in compliance with any applicable Government’s COVID-19 requirements.

You can get onto the lifts faster with contactless 24-7 MyThredbo Card Kiosks. Simply purchase lift passes, lessons and activities online before collecting your MyThredbo card using a printed or digital barcode on your mobile phone.

Kiosks are located at Friday Flat and Valley Terminal in Thredbo and at Nuggets Crossing in Jindabyne.

Yes! Thredbo is excited to be delivering a world-class alpine experience with the return of its famous events calendar. There’ll be a range of free après events and entertainment, on-mountain events such as the Torah Bright Mini-Shred and the 30th Top to Bottom as well as some very exciting on-mountain experiences including the new Kareela Supper Club, Sunrise Sessions (breakfast and skiing at sunrise before the lifts open) and a range of unique on-mountain dinner experiences.

All events will be run in accordance with our COVID-19 Operating Plan and are adjusted to suit any current restrictions. Click here for the winter events calendar.

Refunds and Cancellation Policy

Thredbo has a flexible Covid-19 Cancellation Policy allowing our guests to request a monetary refund or MyMoney credit (as applicable) for the unused portion of your lift pass, lesson or rental product if:

  • you are unable to travel due to government mandated restrictions in your local government area or if you are interstate with cross border travel restrictions; or
  • you or your dependents return a COVID-19 positive test result or requirement to isolate due to being a close contact. See our full Terms & Conditions here.

 

Thredbo has a flexible Covid-19 Cancellation Policy allowing our guests to request a monetary refund or MyMoney credit (as applicable) for the unused portion of your lift pass, lesson or rental product if:

  • you are unable to travel due to government mandated restrictions in your local government area or if you are interstate with cross border travel restrictions; or
  • you or your dependents return a COVID-19 positive test result or requirement to isolate due to being a close contact. See our full Terms & Conditions here.

All 2022 winter season passes have complimentary Season Pass Protection included.

Season Pass Protection provides for a refund or MyMoney Credit due to season ending injury, medical circumstance (including a COVID-19 positive test result or requirement to isolate due to being a close contact), relocation or government mandated resort closure due to Covid-19 over 30 or more consecutive days in accordance with the full Terms and Conditions.

Anything else?

If you have any questions that remain unanswered here, please contact our friendly Guest Services team on guestservices_thredbo@evt.com and they’ll be happy to assist.

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