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COVID-19 | Your Thredbo Questions Answered

Our Upcoming Summer 2020/21 Season
We’re excited to be opening for our official summer hiking and MTB season on 21 November 2020.

The Kosciuszko Express Chairlift will continue to run for scenic/hiking access until 11 October. Snowgums Chairlift will then open for scenic/hiking access from 12 October to 20 November to allow for annual servicing of the Kosciuszko Express Chairlift. The Kosciuszko Express Chairlift will resume operations from 21 November in time for the official opening of the MTB and Hiking seasons.

We are preparing to release our summer products, including a Hiking Season Pass and a MTB Season Pass and will update our Summer Passes page when they are available for purchase. There will be a cap on the number of season passes that are available to ensure we are able to adhere to social distancing requirements – please see further information below.

We encourage all our guests to follow Government advice in relation to COVID-19.

To assist in the easing of restrictions, the Australian Government is asking all Australians to download the COVIDSafe app. This will provide the Government confidence that they can find and contain the spread and will mean Governments can ease restrictions, thereby keeping our season safe. Please download the COVIDSafe App here.

We’ll be updating this page regularly as more information relating to COVID-19 comes to hand, so please continue to check in here.

Updated on 21 September 2020

Let’s Keep Our Season Safe

  • Two Per Quad Chair
  • Be Wise, Sanitise
  • Stay 1.5m Apart

Health and Safety

To enable us to enjoy springtime and summer in Thredbo, we’re implementing these preventative measures across the resort:

  • We continuing to operate with the Government’s regulations as and when they evolve.
  • We’re implementing and promoting social distancing measures. These include:
    • We’re monitoring the number of guests on the mountain each day to ensure we are able to continue to deliver social distancing. All guests will need to pre-purchase lift passes and MTB rental product prior to arrival via the Online Shop. We are preparing to release our summer products, including a Hiking Season Pass and a MTB Season Pass and will update our Summer Passes page when they are available for purchase.
    • We have lift line spacing measures to adhere to the 1.5m social distancing guidelines.
    • We’re asking guests to socially distance on lifts with two per quad chair, with the exception of households which are able to ride together.
    • Our group offerings including Guided Hikes and MTB Clinics are delivered in accordance with social distancing regulations.
    • We’re encouraging contactless payment across the resort.
    • We’ve added clear signage and floor markers in all facilities to keep people 1.5m apart.
    • We’ve installed physical barriers for queues and counters.
    • We’re limiting venue occupancy to align with Government regulations.
    • We’re not planning any events that bring large groups of people, in line with Government regulations.
  • We’re adhering to best practises in hygiene and sanitisation across the resort including:
    • We’ve installed sanitisation stations throughout the resort.
    • We’ve incorporated new procedures to effectively sanitise high use areas including chairlifts, bobsled and rental equipment.
    • We’re further promoting best practice hygiene etiquette among staff and guests.
    • We’re following stringent practises in cleaning all resort facilities.
    • We’re asking guests and employees to stay home if they’re unwell.

The Australian Department of Health’s Guidelines can be found here.

If you present with cold symptoms, please call Thredbo Medical Centre first on (02) 6457 6254 (between 9am – 5pm) to make an appointment before arriving for consultation.

Summer 2020/21 Season

We are planning to operate the MTB and Hiking seasons as follows:

  • Hiking Season from 21 November 2020 to 2 May 2021
  • Thredbo Mountain Bike Park from 21 November 2020 to 2 May 2020

The Kosciuszko Express Chairlift will run for scenic/hiking access until 11 October. Snow Gums will then open for scenic/hiking access from 12 October to 20 November to allow for annual servicing of the Kosciuszko Express Chairlift. Kosciuszko Express Chairlift will resume operations from 21 November in time for the official opening of the MTB and Hiking seasons.

We will keep you updated as we have more information about the season and when summer passes go on sale.

Based on lower summer visitation numbers compared to winter, we are confident we are able to deliver unlimited MTB and Hiking access within the capacity restrictions.

There will, however be a cap on the number of season passes that are available to ensure we are able to adhere to social distancing requirements.

Based on past scenic chairlift visitation numbers, under current restrictions we don’t envisage needing to limit capacity for scenic/hiking visitors. We will continue to monitor the situation as and when restrictions change.

There will, however be a cap on the number of season passes that are available to ensure we are able to adhere to social distancing requirements.

Ensuring the health and safety of guests, employees and the community is our top priority and under current Government restrictions, we are unable to deliver some of our larger events and festivals. As a result we have made the decision to cancel the 2020 Cannonball and 2021 Super Enduro MTB events.

In relation to the other summer events, we will continue to monitor the COVID restrictions to assess the possibility of running smaller scale events within the restrictions throughout the summer period.

Winter 2021 and Season Passes

Thredbo remains committed to the health and safety of its guests, employees and the wider community. With uncertainty related to COVID-19 continuing, at this point we are holding on releasing our 2021 winter season pass. When the path ahead for winter 2021 is more certain and we are confident we’re able to deliver the unlimited skiing and snowboarding that a season pass offers, we plan to release an offering ahead of winter 2021.

We are preparing to release our summer products, including both Hiking and Mountain Biking Season Passes and will keep our guests posted when they are available for purchase. There will be a cap on the number of season passes that are available to ensure we are able to adhere to social distancing requirements.

With uncertainty related to COVID-19 continuing, we will not be releasing a year-round season pass. Instead, we will be releasing both Hiking and MTB Season Passes. When the path ahead for winter 2021 is more clear and we are confident we are able to deliver the unlimited skiing and snowboarding that a season pass offers, we plan to release a winter season pass offering ahead of winter 2021.

Based on lower summer visitation numbers compared to winter, we are confident we are able to deliver unlimited Mountain Biking and Hiking access within the capacity restrictions.

Based on the current restrictions, the significant number of season pass holders at Thredbo is greater than the 50% capacity limit we are permitted to have skiing and snowboarding.

Each resort’s 50% capacity varies due to the difference in skiable area of each resort. This, together with the difference in season pass holder numbers each resort sells means that resorts need to develop their own unique model in relation to season passes to enable compliance with COVID-19 restrictions.

Thredbo remains committed to strict adherence to our COVID-19 Operating Model that was developed under the advice of NSW Health and will continue to do everything possible to ensure the health and safety of our guests, employees and the wider community.

 

Refunds and Cancellation Policy

No. As per the terms and conditions agreed to at the time of purchase, Thredbo lift passes are non-transferable. In the event you are unable to come due to COVID-19 restrictions, we can issue a MyMoney credit for you to use towards future purchases.

Subject to the below Terms and Conditions, Thredbo’s COVID-19 Cancellation Policy allows guests to request a cancellation, change of dates or MyMoney Credit for pre-purchased lift, lesson, rental products and/or accommodation purchased via Thredbo Resort Centre or the Thredbo Alpine Hotel if:

  • Thredbo is closed due to COVID-19; OR
  • Government policies due to COVID-19 prevent guests from travelling on the intended dates; OR
  • Lift tickets cannot be secured for pre-booked accommodation dates.

If your circumstances meet the above criteria, please contact the Thredbo Guest Services team via guestservices_thredbo@evt.com. For all accommodation booking amendments please contact reservations@thredbo.com.au.

Terms and Conditions for Accommodation Bookings

  1. Cancellation requests under this policy will not be processed or approved until the Government has updated its policies that may or may not affect Thredbo’s winter 2020 season;
  2. Cancellation requests under this policy for product or accommodation bookings made prior to 1 August 2020 must be made at least 2 days prior to the product start date or accommodation check-in date;
  3. Cancellation requests under this policy for product or accommodation bookings made on or after 1 August 2020 must be made at least 7 days prior to the product start date or accommodation check-in date;
  4. Cancellation requests due to “Change of mind” will be subject to our standard terms and conditions;
  5. Guests may be liable to pay any cancellation fees imposed by 3rd party accommodation providers;
  6. This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

Pre-purchased Thredbo product, and accommodation booked via Thredbo Alpine Hotel or Thredbo Resort Centre by guests who are unable to travel to the resort due to Government imposed border closures due to COVID-19 fall within our COVID-19 Cancellation Policy. The Cancellation Policy allows guests to request a cancellation, change of dates or MyMoney credit for pre-purchased lift, lesson, rental products and/or accommodation purchased via Thredbo Resort Centre or the Thredbo Alpine Hotel.

Anything else?

If you have any questions that remain unanswered here, please contact our friendly Guest Services team on 1300 020 589 and they’ll be happy to assist.

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