COVID-19 | Your Thredbo Questions Answered

To protect our guests, employees and the wider community we’re taking the COVID-19 developments very seriously.

We’re 100% committed to following prescribed COVID-19 protocols in social distancing, cleaning, food handling, food service and handwashing.

To keep the community safe and healthy in Thredbo we’ve taken these preventative measures:

• We’re continuing to operate within the Government’s regulations as and when they constantly evolve in response to the COVID-19 situation
• We’ve closed our facilities that bring groups of people together
• We’re strictly adhering to social distancing measures. Note, the chairlift is limited to 1 x person per chair, lift line spacing measures have been implemented and hand sanitizer must be applied before loading the chair
• We’re following stringent best practises in cleaning our resort facilities
• We’re applying rigorous standards in all our food handling and service
• We’ve increased the availability of hand sanitizer on site
• We’re further promoting best practice hygiene etiquette amongst staff and guests
• We’re requiring staff to stay home if they’re unwell or if they’re under self-isolation requirements
• We’ve cancelled our upcoming events that would bring groups of people together.

The Australian Department of Health’s Guidelines can be found here.

We really hope so! Like you, we’ve been hanging all summer to ski and snowboard this winter and we’re working hard to come up with a plan so we can all ski and snowboard this winter. At this point, while we closely monitor the situation a decision in relation to the winter 2020 season is yet to be made.

We’ll keep you all posted with our updates relating to the winter 2020 season.

We know it’s a really uncertain time. We understand COVID-19 may require changes to your plans between now and then and we don’t want you to worry. Thredbo has developed a COVID-19 Cancellation Policy allowing you to request a cancellation, change of dates or MyMoney Credit pre-purchased lift, lesson, rental products and / or accommodation purchased via Thredbo Resort Centre or the Thredbo Alpine Hotel if;

• Thredbo is closed due to COVID 19; OR
• Government policies due to COVID 19 prevent you from travelling on your intended dates.

Right now you do not need to do anything. You can be assured you have protection should COVID-19 prevent you from going ahead with your plans for winter.

Terms and Conditions for Accommodation Bookings

1. Cancellation requests under this policy will not be processed or approved until the Government has updated its policies that may or may not affect Thredbo’s winter 2020 season;
2. Cancellation requests under this policy must be made at least 2 days prior to the product start date or accommodation check-in date;
3. Guests may be liable to pay any cancellation fees imposed by 3rd party accommodation providers;
4. This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

If you have any questions, please reach out to our Guest Services team via guestservices_thredbo@evt.com and they’ll be happy to assist.

In compliance with the Public Health (COVID-19 Restrictions on Gathering and Movement) Order dated 30 March 2020, unless there is a reasonable excuse for travel to Thredbo we are legally unable to accept your reservation request at the Thredbo Alpine Hotel or a Thredbo Resort Centre property up to and including 29 June 2020 unless the Order is repealed at an earlier date.

All guests who have booked accommodation at the Thredbo Alpine Hotel or a Thredbo Resort Centre property for dates prior to 29 June 2020 will be contacted and arrangements made for a credit or a refund.

Please reach out to reservations_thredbo@evt.com and they’ll be happy to assist.

Given the current Government restrictions, our lift, rental and / or lesson products will not be available for purchase for dates up to and including 29 June 2020. If the restrictions are revoked at an earlier date we will advise all our guests.

Please reach out to our Thredbo Guest Services team via guestservices_thredbo@evt.com and they’ll be happy to assist.

To assist our guests during these uncertain times, we have moved the final payment date for the balance of our winter season passes including the Winter Base and Winter Premium Season Pass from 30 April to 2 June 2020.

Please reach out to our Thredbo Guest Services team via guestservices_thredbo@evt.com and they’ll be happy to assist. Please note our Guest Services team are receiving a high volume of correspondence so please be patient.

To assist our guests during these uncertain times, we have moved the final payment date for seasonal programs from Tuesday 26 May to Tuesday 9 June 2020.

Thredbo Mountain Bike Park is now closed for the season. Thredbo Leisure Centre is also closed and we expect to re-open for the winter season.

We strongly urge all our guests to follow the government directives regarding non-essential travel and social distancing for their own safety and for others.

Essential services within the Thredbo Village remain open.

Sadly we’ve needed to cancel all remaining summer events.

All guests who had purchased summer lift products have been contacted and offered either MyMoney credit or a full refund.

All guests who had purchased accommodation via the Thredbo Alpine Hotel or the Thredbo Resort Centre are being contacted to offer a change of date or a full refund.

Please contact Guest Services via email on guestservices_thredbo@evt.com for further information.

Thredbo Mountain Bike Park is now closed for the season.

The Thredbo Leisure Centre is closed until further notice.

All Thredbo food and beverage establishments other than take-away outlets have closed to align with the Government’s directives.

The Thredbo Bakery in the Village Square will open from 7am to 8pm daily for take away service for breakfast, lunch and dinner.

The Thredbo Bottleshop is available for take-away alcohol services by calling 02 6459 4200.

Other establishments open for take-away service in Thredbo Village include:

• Alfresco Pizza
• Central Road
• Avalanche Café

Our Guest Services team has contacted all MTB Flexi Pass guests who had unused days remaining and provided them with a MyMoney credit for any unused days.

At this point, as we are yet to make a decision on the winter 2020 season the usual terms and conditions in relation to the Thredbo 365 Pass apply.  As soon as a decision is finalised in relation to the 2020 winter season, we will be updating all Thredbo 365 Pass holders.