COVID-19 | Your Thredbo Questions Answered

Thredbo is operating under its COVID-19 Operating Plan that has been developed under the guidance of NSW Health to ensure the health, safety and wellbeing of our teams, guests and community.

These measures include:

• Social distancing, in line with NSW Department of Health COVID-19 restrictions.
• Fitted face masks are compulsory when indoors including the Gondola and public buses.
• Hygiene and sanitisation measures, in line with best practise COVID-19 measures.
• Contactless purchasing for guests available for all Thredbo lift passes, rental and lessons as well as in-resort purchases. Guests are required to pre-purchase day passes, rental and lessons online.
• We are encouraging guests and staff who feel unwell to stay at home and get tested.

To ensure a safe experience for all guests, we will continue to operate in accordance with the NSW Government COVID-19 restrictions, and will continue to monitor this throughout the summer season.

The Australian Department of Health’s Guidelines can be found here.

If you present with cold symptoms, visit the NSW Government COVID-19 testing clinics page to find your nearest coronavirus testing centre in NSW or call 1800 020 080 (24/7) for health questions or to check symptoms.

Call the Southern NSW helpline on 1800 318 248 for further information and bookings.

Covid-19 testing is currently available at:

• Thredbo Medical Centre | Friday Drive, Thredbo
  By appointment only. Call 1800 318 248 to book
• Cooma Capital Pathology | 190 Sharp St, Cooma
  Daily 8am – 5pm

Call the Southern NSW helpline on 1800 318 248 for further information and bookings.

All summer 21/22 lift passes must be pre-purchased online, prior to arrival. Click here for summer passes.

Rental packages (including mountain bikes, helmets and protective gear) must be rented online prior to arrival. Find out more.

Thredbo will operate all its rental outlets in compliance with Government’s COVID-19 requirements.

You can now get onto the lifts faster with contactless 24-7 MyThredbo Card Kiosks. Simply purchase lift passes, lessons and activities online before collecting your MyThredbo card using a printed or digital barcode on your mobile phone.

Kiosks are located at Friday Flat and Valley Terminal in Thredbo and at Nuggets Crossing in Jindabyne.

Thredbo is bringing back a huge summer events calendar including mountain bike events, live music, festivals, kids school holiday activities, dining and more.

All events are run in accordance with our COVID-19 Operating Plan and are adjusted to suit any current restrictions. Click here for the summer events calendar.

We offered a limited number of Hiking and MTB Season Passes that have now sold out. See our Summer Passes page to purchase day passes.

There will no reservation system required for Season Pass holders. Pass holders are welcome to ride any day they choose.

1. Covid Cancellations of Thredbo Season Passes can be requested by the pass holder after a restriction period to the pass holder or resort closure of 30 or more consecutive days.
2. You will be entitled to request a monetary refund back to the original form of payment, calculated on the number of days scanned (where 1 days’ use is equal to 1 scan) during the period of the Season Pass, as follows::
   • Zero days scanned – 100%
   • 1 Day Scanned – 90%
   • 2 Days Scanned – 80%
   • 3 Days Scanned – 70%
   • 4 Days Scanned – 60%
   • 5 Days Scanned – 50%
   • 6 Days Scanned – 40%
   • 7 Days Scanned – 30%
   • 8 Days Scanned – 20%
   • 9 Days Scanned – 10%
   • 10 Days Scanned – No Refund

3. Season Passes cannot be transferred to another season.
4. Season Passes that are cancelled under this COVID-19 Policy cannot be reinstated.

Please refer to full Cancellation Policy here.

Thredbo has a flexible Covid-19 Cancellation Policy allowing our guests to request a cancellation, change of dates or credit for pre-purchased Thredbo product if Government COVID-19 policies prevent guests from travelling to Thredbo on the intended dates. See our COVID-19 Cancellation Policy below, and full Terms & Conditions here.

Refund requests will be processed within 6 weeks of receiving refund requests. Request Refund here

For all accommodation booked through the Thredbo Resort Centre please contact reservations_thredbo@evt.com with proof of residential or work address.

For up-to-date Government advice and policies in relation to COVID-19 please click here.

Note: From 8 October 2021, guests requesting a cancellation for winter 2021 lift passes are entitled to request a MyMoney credit.

Day Lift Passes, Lessons & Rental Product

1. If we need to close the Resort in response to COVID-19 or by direction of a public health officer, law enforcement officer or other authority, or if you are unable to use your lift pass, lesson or rental product because you suffer an illness with symptoms that are consistent with a possible COVID-19 diagnosis, you will be entitled to a MyMoney Credit* on the unused portion of your lift, lesson or rental product (season passes excluded – see below policy for season passes). See our Terms & Conditions.
2. If you are unable to travel due to government mandated restrictions in your local government area or if you are interstate with cross border travel restricted, you will be entitled to a MyMoney credit for the unused portion of your lift pass, lesson or rental product (season passes excluded). See our Terms & Conditions.

Thredbo Season Passes

1. Covid Cancellations of Thredbo Season Passes can be requested by the pass holder after a restriction period to the pass holder or resort closure of 30 or more consecutive days.
2. You will be entitled to request a monetary refund back to the original form of payment, calculated on the number of days scanned (where 1 days’ use is equal to 1 scan) during the period of the Season Pass, as follows::
   • Zero days scanned – 100%
   • 1 Day Scanned – 90%
   • 2 Days Scanned – 80%
   • 3 Days Scanned – 70%
   • 4 Days Scanned – 60%
   • 5 Days Scanned – 50%
   • 6 Days Scanned – 40%
   • 7 Days Scanned – 30%
   • 8 Days Scanned – 20%
   • 9 Days Scanned – 10%
   • 10 Days Scanned – No Refund

3. Season Passes cannot be transferred to another season.
4. Season Passes that are cancelled under this COVID-19 Policy cannot be reinstated.

Accommodation booked at the Thredbo Alpine Hotel or the Thredbo Resort Centre

Subject to the below Terms and Conditions, for all accommodation booked through the Thredbo Alpine Hotel or the Thredbo Resort Centre, guests can request a monetary refund to the original form of payment, provided the request is made before the start date of your accommodation if:

• Thredbo needs to close the Resort in response to COVID-19 or by direction of a public health officer, law enforcement officer or other authority; or
• You suffer an illness with symptoms that are consistent with a possible COVID-19 diagnosis;

Cancellation requests for Accommodation bookings must be made in writing and received by TRC via email to reservations@thredbo.com.au. If you are unable to send an email, please phone 1300 020 589.

Terms and Conditions for Accommodation Bookings:

1. Cancellation requests under this policy will not be processed or approved until the Government has updated its policies that may or may not affect Thredbo’s operations;
2. Cancellation requests due to “change of mind” will be subject to our standard terms and conditions;
3. Cancellation requests not directly related to Public Health Orders or Government travel restrictions may be subject to standard booking terms and conditions;
4. Guests may be liable to pay any cancellation fees imposed by 3rd party accommodation providers;
5. This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

*Please click here for details relating to where MyMoney Credit is redeemable. MyMoney Credit is not redeemable on accommodation at the Thredbo Alpine Hotel or Thredbo Resort Centre.

Please refer to full Cancellation Policy here.