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COVID-19 | Your Thredbo Questions Answered

Has your Thredbo visit been affected by Covid?

Thredbo has a flexible Covid-19 Cancellation Policy allowing our guests to request a cancellation, change of dates or credit for pre-purchased Thredbo product if Government COVID-19 policies prevent guests from travelling to Thredbo on the intended dates. See our COVID-19 Cancellation Policy below.

Refund requests will be processed within 6 weeks of receiving refund requests.

Request Refund Here

COVID-19 ALERT 28 July 2021

The health and safety of our guests and teams is our highest priority.

Stay-at-home orders are currently in place until 12:01am 28 August for those who live or work in Greater Sydney, the Blue Mountains, the Central Coast, Wollongong and Shellharbour Local Government Areas (LGAs). Anyone who lives or works in these areas cannot travel for non-essential reasons. Check the latest NSW Health advice here.

If you are required to follow the stay-at-home orders, we ask you to stay at home (or return home) to help ensure the safety of our guests, staff and the wider community.

Please also note that fitted face masks are now compulsory when in our indoor venues including the Gondola and public transport. We ask all guests to bring a face mask to the resort.

In outdoor areas we highly recommend the use of face coverings.

Thredbo’s Winter Season

Thredbo is currently operating under its comprehensive COVID-19 Operating Plan, a plan that has been developed under the guidance of NSW Health and other local authorities.

To ensure we can deliver a world-class snow experience for all guests, on and off the mountain, and in line with NSW Government Covid-19 restrictions we will operate with capacity limits this season. We will continue to monitor this throughout the season.

For more information on our winter season, see our “Planning for this winter” and “Season Pass Holder information” sections below.

Updated on 28 July 2021

Let's Keep Our Winter Safe

Where 1.5m social distancing isn’t possible, we recommend face coverings.

  • Contactless Payment Preferred
  • Face Coverings Compulsory Indoors
  • Maintain Social Distancing

Health and Safety

Thredbo is operating under its COVID-19 Operating Plan that has been developed under the guidance of NSW Health to ensure the health, safety and wellbeing of our teams, guests and community.

These measures include:

  • Social distancing, in line with NSW Department of Health COVID-19 restrictions.
  • Face masks are compulsory when indoors. Face coverings are highly recommended in outdoor spaces where social distancing is not possible.
  • Hygiene and sanitisation measures, in line with best practise COVID-19 measures.
  • Contactless purchasing for guests available for all Thredbo lift passes, rental and lessons as well as in-resort purchases. Guests are required to pre-purchase day passes, rental and lessons online.
  • We are encouraging guests and staff who feel unwell to stay at home and get tested.

To ensure a safe experience for all guests, we will continue to operate in accordance with the NSW Government COVID-19 restrictions, and will continue to monitor this throughout the winter season.

The Australian Department of Health’s Guidelines can be found here.

If you present with cold symptoms, visit the NSW Government COVID-19 testing clinics page to find your nearest coronavirus testing centre in NSW or call 1800 020 080 (24/7) for health questions or to check symptoms.

Covid-19 testing is currently available up to and including Wednesday 30 June everyday at:

  • Thredbo – by appointment at the patient’s location in the afternoons.
  • Jindabyne – 9AM – 3PM at HealthOne Medical Facility carpark, 5 Thredbo Terrace, Jindabyne

For bookings, call 1800 318 248.

Covid-19 testing is currently available up to and including Wednesday 30 June everyday at:

  • Thredbo – by appointment at the patient’s location in the afternoons.
  • Jindabyne – 9AM – 3PM at HealthOne Medical Facility carpark, 5 Thredbo Terrace, Jindabyne

For bookings, call 1800 318 248.

Details for testing beyond 30 June will be provided once supplied by NSW Health.

Planning for Winter 2021

Products available for purchase for the 2021 Winter Season are:

  • Thredbo Winter 2021 Season Passes
  • Thredbo Winter 2021 Full Day Passes
  • Thredbo Snow Sports Lessons & Programs
    • Private Lessons (Adults & Kids)
    • Group Lessons (Adults & Kids)
    • Full Day Children’s Program
    • Children’s Seasonal Programs
  • Thredbo Rental
  • Thredbo Backcountry Tours

To ensure we can deliver a world-class snow experience for all guests, on and off the mountain, and in line with NSW Government COVID-19 restrictions we will operate with capacity limits this season. We will continue to monitor this throughout the season.

The team at Thredbo are very experienced in delivering a COVID-safe capacity limited season, having delivered a successful 2020 Winter and Summer season. We continue to remain committed to providing our guests the very best experience under this new way of operating.

While we do have capacity restrictions in place, we are operating in a changing environment. As of today, we expect to operate the 2021 winter season at a level that is between last year’s capacity restrictions and a normal operating season, dependent on snow conditions.

We will always try to assist guests who have pre-booked accommodation in the resort however we cannot guarantee day pass availability.

We are offering a great range of ski and snowboard lessons and programs for all ages, including:

  • Adult Group & Private Lessons
  • Kids Group & Private Lessons
  • Adventure Camps
  • Freerider Lessons (7 – 14 year olds)
  • Thredboland Lessons (3 – 6 year olds): limited availability to allow for social distancing in the indoor Thredboland venue
  • Burton Riglets – Snowboarding Lessons (5 to 6 Years)
  • Children’s Seasonal Programs

Covid-19 Alert: 23 June 2021: Due to the ever changing Covid-19 situation, we have postponed the First Base event on 26 June 2021. Guests who had pre-purchased tickets have been contacted to receive a MyMoney Credit for the cost of their ticket. The July Kids Snow Festival has needed to be modified to accommodate the new Public Health Orders. Click here for more information. 

Thredbo is bringing back a huge line-up of events and entertainment in 2021!

2021 will see us launch a range of more intimate on-mountain experiences designed to offer our guests amazing experiences in a COVID-safe way. For example:

  • Sunrise Sessions  where guests take in sunrise at Australia’s Highest Lifted Point, enjoy breakfast at Australia’s Highest Restaurant and are the first to track down Supertrail, Australia’s longest run.
  • Merritts Mountain Haus Feast  where guests can ride under the stars in Australia’s Only Alpine Gondola to Merritts Mountain House to enjoy a Bavarian-inspired feast! The ride down is an unforgettable one with views of the Thredbo Village lights below.
  • Merritts Mountain Haus Feast & Snowcat Experience  which includes a Snowcat Tour across the mountain to Kareela Hutte where they will have the best vantage point for the iconic Saturday Fireworks Spectacular and Flare Run followed by dinner at Merritts Mountain House.
  • Kareela Snowcat Dinners  where guests can travel in style in Thredbo’s passenger snowcat to the iconic Kareela Hutte on-mountain restaurant for a 4-course dinner and wine experience overlooking the lights of Thredbo Village below. A true premium experience that will take your Thredbo visit to the next level.

We’re also bringing back our favourites like the G.H.Mumm Long Lunch, Top to Bottom, Snow Series and a massive line-up of live entertainment events.

View Events Calendar

Yes, we’re excited to be offering terrain parks for all ability of park skier/snowboarder. Find Out More

The safety and wellbeing of our guests and staff is always our number one priority. This winter, as per previous winter seasons and due to the terrain in Thredbo, the resort does not have a dedicated, safe snow play, tobogganing, tubing or sledding area.

Plan ahead and bypass the NPWS vehicle entry station this winter. Buy your NPWS Annual All Parks Pass online at nswparkspass.info before you come skiing and snowboarding. The new digital passes are valid instantly from purchase. For discounted and concession annual passes please apply 3 days before entry to allow for eligibility checks.

From 20 April 2021 the NPWS vehicle entry stations and the Thredbo Visitor Centre will only sell day and multiday park entry passes. For further information about purchasing annual passes please visit nswparkspass.info, or call the National Parks Contact Centre on 1300 072 757 for assistance.

Season Pass Holder information

We had a limited number of season passes available that have now sold out.

Under current COVID-19 guidelines, a reservation system will not be required. However, we will continue to monitor the situation and if government guidelines change a reservation system may be required.

We no longer offer a 365 Pass; instead we offer a Summer (Hiking and MTB) Season Pass and a Winter Season Pass. As a year-round adventure destination, we are focused on providing the very best guest experience for both our summer and winter seasons.

We had a limited number of season passes available that have now sold out.

If COVID-19 restrictions force a closure (temporary or otherwise) of the season, pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one eleventh (1/11) of the purchase price and any refund processed will inactivate the pass from further use. For example, 2021 Premium Season Pass purchased at $1649 – daily rate will be $149.90.

Summer Season 2021/22

We’re planning for the upcoming summer season. Check back here later in the year for updates on Summer 2021-22 Passes.

Refunds and Cancellation Policy

Yes, we have a flexible COVID-19 Cancellation Policy allowing our guests to request a cancellation, change of dates or credit for pre-purchased Thredbo product if Government COVID-19 policies prevent guests from travelling to Thredbo on the intended dates. See our COVID-19 Cancellation Policy below.

Subject to the below Terms and Conditions, Thredbo Resort’s COVID-19 Cancellation Policy allows guests to request a cancellation, change of dates or MyMoney Credit* for pre-purchased lift, lesson, rental products and/or accommodation purchased via Thredbo Resort Centre or the Thredbo Alpine Hotel if:

  • Thredbo is closed due to COVID-19; OR
  • Government policies due to COVID-19 prevent guests from travelling to Thredbo Resort on the intended dates.

If your circumstances meet the above criteria, please submit your refund/credit request for lift, lesson and rental products using this form.

For all accommodation booked through the Thredbo Resort Centre please contact reservations_thredbo@evt.com with proof of residential or work address.

*Please click here for details relating to where MyMoney Credit is redeemable. MyMoney Credit is not redeemable on accommodation at the Thredbo Alpine Hotel or Thredbo Resort Centre.

Terms and Conditions for Accommodation Bookings

  1. Cancellation requests under this policy will not be processed or approved until the Government has updated its policies that may or may not affect Thredbo’s operations;
  2. Cancellation requests due to “change of mind” will be subject to our standard terms and conditions;
  3. Cancellation requests not directly related to Public Health Orders or Government travel restrictions may be subject to standard booking terms and conditions;
  4. Guests may be liable to pay any cancellation fees imposed by 3rd party accommodation providers;
  5. This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

If COVID-19 restrictions force a closure (temporary or otherwise) of the season, pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one eleventh (1/11) of the purchase price and any refund processed will inactivate the pass from further use. For example, 2021 Premium Season Pass purchased at $1649 – daily rate will be $149.90.

The health and safety of our guests and teams is our highest priority.

Thredbo Resort asks all guests planning to visit the resort to review and adhere to the latest NSW Health advice and to stay home if they are unwell to help keep our guests, employees and the wider community safe this season.

If the Government declares a lock-down for your location, or declares your residential or work address an impacted LGA, you are unfortunately unable to visit Thredbo.

If your circumstances meet the above criteria, please submit your refund/credit request for lift, lesson and rental products using this form.

For all accommodation booked through the Thredbo Resort Centre please contact reservations_thredbo@evt.com with proof of residential or work address.

For up-to-date Government advice and policies in relation to COVID-19 please click here.

 

 

Anything else?

If you have any questions that remain unanswered here, please contact our friendly Guest Services team on 1300 020 589 and they’ll be happy to assist.

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