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COVID-19 | Your Thredbo Questions Answered

Summer 2020/21 Season

We are now open for the summer hiking and biking season! We’re operating our summer season under a revised operating model that has been developed under the advice of the NSW Department of Health.

We continue to encourage all our guests to follow Government advice in relation to COVID-19.  If you are from a declared hotspot and have pre-booked accommodation at Thredbo-owned properties and/or product, you fall under our COVID-19 Cancellation Policy – please see below.

If the Government declares a lock-down for your location, you are unable to visit Thredbo.

Summer lift passes are now available for purchase. There is a cap on the number of mountain biking and scenic lift passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

Winter 2021 Season

We are planning to release our winter product including lift passes, winter season passes, Snow Sports programs and rental in around March this year.

We’ll be updating this page regularly as more information relating to COVID-19 comes to hand, so please continue to check in here.

Updated on 18 January 2021

Let’s Keep Our Summer Safe

  • Two Per Quad Chair
  • Households May Ride Together
  • Stay 1.5m Apart
    Practice Tip To Tail

Health and Safety

To enable us to enjoy summer in Thredbo, we’re implementing these preventative measures across the resort:

  • We’re continuing to operate within the Government’s regulations as and when they evolve.
  • We’re implementing and promoting social distancing across the resort. These include:
    • We’re monitoring the number of guests on the mountain each day to ensure we are able to continue to deliver social distancing. All guests will need to pre-purchase lift passes and MTB rental product prior to arrival via the Online Shop.
    • We have lift line spacing measures to adhere to the 1.5m social distancing guidelines.
    • We’re asking guests to socially distance on lifts with two per quad chair, with the exception of households which are able to ride together.
    • MTB Clinics have a maximum of 4 adults per clinic and 5 children per clinic and are delivered in accordance with social distancing restrictions.
    • Guided Hikes are delivered in accordance with social distancing restrictions.
    • We’re encouraging contactless payment across the resort.
    • We’ve added clear signage and floor markers in all facilities to keep people 1.5m apart.
    • We’ve installed physical barriers for queues and counters.
    • We’re limiting venue occupancy to align with Government regulations.
    • We’re only delivering events that are able to be safely delivered within the Government’s COVID-19 regulation.
    • Thredbo Leisure Centre’s Swim Academy lessons run with reduced class sizes and amended lesson plans to minimise face to face contact.
  • We’re adhering to best practises in hygiene and sanitisation across the resort including:
    • We’ve installed sanitisation stations throughout the resort.
    • We’ve incorporated new procedures to effectively sanitise high use areas including chairlifts, bobsled, tennis and MTB rental equipment.
    • We’re further promoting best practice hygiene etiquette among staff and guests.
    • We’re following stringent practises in cleaning all resort facilities.
    • We’re asking guests and employees to stay home if they’re unwell.

The Australian Department of Health’s Guidelines can be found here.

If you present with cold symptoms, visit the NSW Government COVID-19 testing clinics page to find your nearest coronavirus testing centre in NSW or call 1800 020 080 (24/7) for health questions or to check symptoms.

How can I book for this summer?

All summer 20/21 lift passes must be pre-purchased online, prior to arrival. Find out more.

There is a cap on the number of mountain biking and scenic lift passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

Guests with MyThredbo profiles will have their profile loaded with their purchased product and they can then use Thredbo’s contactless scanning system to access lifts. Guests can also load money onto their MyThredbo card to allow contactless payment in the resort.

New guests can easily create their MyThredbo profile online and choose to have their MyThredbo card mailed to them or picked up in resort upon arrival.

For any in-resort Guest Services enquiries, our Guest Services outlets will be operated in compliance with the Government’s social distancing requirements. There will be prominent signage displayed, with floor markers and distance indicators in all our indoor facilities including all our Guest Services outlets.

MTB rental must be rented online prior to arrival (tennis equipment, disc golf, armour and e-bikes to be rented in resort). Find out more.

Thredbo will operate all its rental outlets in compliance with Government’s social distancing requirements. All guests collecting rental equipment will be required to sanitise hands before collection.

All summer rental equipment will need to be returned to designated self-deposit areas by the guest and all items will be sanitised after use in accordance with NSW Department of Health guidelines.

There will be prominent signage displayed, with floor markers and distance indicators in all our indoor facilities including all our rental outlets.

What our summer season looks like

We’re excited that we’re open for a summer of hiking, biking and adventure! We are operating our summer season under a revised operating model that has been developed under the advice of the NSW Department of Health. Please see the measures we are taking in the Health and Safety section above.

To access Thredbo’s mountain, all guests will need to pre-purchase lift passes and rental packages prior to arrival. Find out more.

There is a cap on the number of mountain bike passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

There is a cap on the number of scenic lift passes available to ensure we’re able to comply with social distancing restrictions. We recommend booking in advance to avoid disappointment.

Ensuring the health and safety of guests, employees and the community is our top priority.

This summer we are running a range of events that are able to be safely delivered within COVID-19 restrictions. Please see our Events page for all the details.

Due to the COVID-19 restrictions that were in place in relation to festivals and events, we needed to make the decision to cancel the 2020 Cannonball Festival, 2021 Blues Festival, 2021 Super Enduro and 2021 Australian MTB Interschools.

We are continuing to monitor the COVID restrictions to assess the possibility of running other events throughout the summer period. Find out more.

The Thredbo Alpine Hotel, all commercial and club lodges and self-contained apartments are able to open provided they comply with Government COVID-19 requirements.

Larger accommodation houses with shared facilities may be required to implement additional measures (such as occupancy restrictions and staggered meal times) in order to operate.

We recommend making enquiries directly with your accommodation provider for details that are specific to their property.

Find out more.

Yes, all Thredbo food and beverage outlets are able to open subject to official Government advice. Please note, summer operating hours apply. Find out more.

Season Pass Holder information

Subject to COVID-19 restrictions, we are planning to offer a 2021 Winter Season Pass. We hope to release this pass in around March this year.

There will not be a year-round season pass. This summer we offered Hiking and MTB Season Passes which have now sold out. Subject to COVID-19 restrictions, we are planning to offer a 2021 Winter Season Pass.

Hiking and MTB Season Passes for summer 2020/21 are now sold out.

There was a cap on the number of season passes that are available to ensure we are able to adhere to social distancing requirements.

If COVID-19 restrictions force a closure of the 2020/21 MTB or Hiking season, season pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one tenth (1/10) of the purchase price. For example, 2020/21 MTB Season Pass purchased at $499 – daily rate will be $49.90.

Planning for this winter?

Subject to COVID-19 restrictions, we are planning to release Thredbo product in around March this year.

Yes, you are able to pre-book accommodation at the Thredbo Alpine Hotel and via the Thredbo Resort Centre for the upcoming winter here.

Ensuring the health and safety of our guests, employees and community is our top priority. We are planning to run a range of events that are able to be safely delivered within COVID-19 restrictions. We will be publishing these events on our Events page as more details are confirmed.

Yes, we are planning to offer a selection of seasonal programs this winter. We hope to release details in around March 2021.

Refunds and Cancellation Policy

Yes, only if you purchased Flexibility Insurance at same time as your Scenic Lift Pass or MTB Lift Pass, please email guestservices_thredbo@evt.com

If you didn’t purchase Flexibility Insurance, lift passes are non-transferable. In the event that you are unable to come to Thredbo due to COVID-19 restrictions, we can issue a MyMoney credit for you to use towards future purchases.

Subject to the below Terms and Conditions, Thredbo’s COVID-19 Cancellation Policy allows guests to request a cancellation, change of dates or MyMoney Credit* for pre-purchased lift, lesson, rental products and/or accommodation purchased via Thredbo Resort Centre or the Thredbo Alpine Hotel if:

  • Thredbo is closed due to COVID-19; OR
  • Government policies due to COVID-19 prevent guests from travelling on the intended dates.

If your circumstances meet the above criteria, please contact the Thredbo Guest Services team via guestservices_thredbo@evt.com. For all accommodation booking amendments please contact reservations_thredbo@evt.com.

*Please click here for details relating to where MyMoney Credit is redeemable.  MyMoney Credit is not redeemable on accommodation at the Thredbo Alpine Hotel or Thredbo Resort Centre.

Terms and Conditions for Accommodation Bookings

  1. Cancellation requests under this policy will not be processed or approved until the Government has updated its policies that may or may not affect Thredbo’s operations;
  2. Cancellation requests due to “Change of mind” will be subject to our standard terms and conditions;
  3. Guests may be liable to pay any cancellation fees imposed by 3rd party accommodation providers;
  4. This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

If COVID-19 restrictions force a closure (temporary or otherwise) of the 2020/21 MTB season, pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one tenth (1/10) of the purchase price. For example, 2020/21 MTB Season Pass purchased at $499 – daily rate will be $49.90.

We encourage all guests to follow Government advice in relation to COVID-19.

If the Government declares a lock-down for your location, you are unable to visit Thredbo.

For up-to-date Government advice and policies in relation to COVID-19 please click here.

Anything else?

If you have any questions that remain unanswered here, please contact our friendly Guest Services team on 1300 020 589 and they’ll be happy to assist.

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