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COVID-19 | Your Thredbo Questions Answered

Has your Thredbo visit been affected by Covid?

Thredbo has a flexible Covid-19 Cancellation Policy allowing our guests to request a cancellation, change of dates or credit for pre-purchased Thredbo product if Government COVID-19 policies prevent guests from travelling to Thredbo on the intended dates. See our COVID-19 Cancellation Policy below.

Refund requests will be processed within 6 weeks of receiving refund requests.

Request Refund Here

COVID-19 UPDATE 20 September 2021

The health and safety of our guests, employees and community is our highest priority.

We continue to operate under our COVID-19 plan that has been developed under the guidance of NSW Health.

Anyone who lives, works or has been in the locations that stay-at-home orders apply to cannot travel for non-essential reasons. If you are required to follow the stay-at-home orders, we ask you to stay at home (or return home) to help ensure the safety of our guests, staff and the wider community.

NSW Government travel restrictions and stay-at-home orders are being frequently updated. Please check the latest NSW health advice to see if you are impacted here.

Updated on 20 September 2021

Let's Keep Our Winter Safe

Fitted face masks are required in all indoor spaces including the Gondola and public buses. 

  • Contactless Payment Preferred
  • Fitted Face Masks Compulsory Indoors Including The Gondola & Buses
  • Maintain Social Distancing

Health and Safety

Thredbo is operating under its COVID-19 Operating Plan that has been developed under the guidance of NSW Health to ensure the health, safety and wellbeing of our teams, guests and community.

These measures include:

  • Social distancing, in line with NSW Department of Health COVID-19 restrictions.
  • Fitted face masks are compulsory when indoors including the Gondola and public buses.
  • Hygiene and sanitisation measures, in line with best practise COVID-19 measures.
  • Contactless purchasing for guests available for all Thredbo lift passes, rental and lessons as well as in-resort purchases. Guests are required to pre-purchase day passes, rental and lessons online.
  • We are encouraging guests and staff who feel unwell to stay at home and get tested.

To ensure a safe experience for all guests, we will continue to operate in accordance with the NSW Government COVID-19 restrictions, and will continue to monitor this throughout the winter season.

The Australian Department of Health’s Guidelines can be found here.

If you present with cold symptoms, visit the NSW Government COVID-19 testing clinics page to find your nearest coronavirus testing centre in NSW or call 1800 020 080 (24/7) for health questions or to check symptoms.

Covid-19 testing is currently available up to and including Wednesday 30 June everyday at:

  • Thredbo – by appointment at the patient’s location in the afternoons.
  • Jindabyne – 9AM – 3PM at HealthOne Medical Facility carpark, 5 Thredbo Terrace, Jindabyne

For bookings, call 1800 318 248.

Covid-19 testing is currently available at:

  • Thredbo – by appointment at the patient’s location in the afternoons.
  • Jindabyne – 9AM – 3PM at HealthOne Medical Facility carpark, 5 Thredbo Terrace, Jindabyne
  • Cooma – 7AM – 7PM daily at Cooma Showground

For bookings, call 1800 318 248.

 

Season Pass Holder information

We had a limited number of season passes available that have now sold out.

We no longer offer a 365 Pass; instead we offer a Summer (Hiking and MTB) Season Pass and a Winter Season Pass. As a year-round adventure destination, we are focused on providing the very best guest experience for both our summer and winter seasons.

We had a limited number of season passes available that have now sold out.

If COVID-19 restrictions force a closure (temporary or otherwise) of the season, pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one eleventh (1/11) of the purchase price and any refund processed will inactivate the pass from further use. For example, 2021 Premium Season Pass purchased at $1649 – daily rate will be $149.90.

Summer Season 2021/22

We’re planning for the upcoming summer season. Check back here soon for updates on Summer 2021-22 Passes.

Refunds and Cancellation Policy

Yes, we have a flexible COVID-19 Cancellation Policy allowing our guests to request a cancellation, change of dates or credit for pre-purchased Thredbo product if Government COVID-19 policies prevent guests from travelling to Thredbo on the intended dates. See our COVID-19 Cancellation Policy below.

Subject to the below Terms and Conditions, Thredbo Resort’s COVID-19 Cancellation Policy allows guests to request a cancellation, change of dates or MyMoney Credit* for pre-purchased lift, lesson, rental products and/or accommodation purchased via Thredbo Resort Centre or the Thredbo Alpine Hotel if:

  • Thredbo is closed due to COVID-19; OR
  • Government policies due to COVID-19 prevent guests from travelling to Thredbo Resort on the intended dates.

If your circumstances meet the above criteria, please submit your refund/credit request for lift, lesson and rental products using this form.

For all accommodation booked through the Thredbo Resort Centre please contact reservations_thredbo@evt.com with proof of residential or work address.

*Please click here for details relating to where MyMoney Credit is redeemable. MyMoney Credit is not redeemable on accommodation at the Thredbo Alpine Hotel or Thredbo Resort Centre.

Terms and Conditions for Accommodation Bookings

  1. Cancellation requests under this policy will not be processed or approved until the Government has updated its policies that may or may not affect Thredbo’s operations;
  2. Cancellation requests due to “change of mind” will be subject to our standard terms and conditions;
  3. Cancellation requests not directly related to Public Health Orders or Government travel restrictions may be subject to standard booking terms and conditions;
  4. Guests may be liable to pay any cancellation fees imposed by 3rd party accommodation providers;
  5. This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

If COVID-19 restrictions force a closure (temporary or otherwise) of the season, pass holders will be refunded the purchase price less the days scanned. Daily rates are calculated at one eleventh (1/11) of the purchase price and any refund processed will inactivate the pass from further use. For example, 2021 Premium Season Pass purchased at $1649 – daily rate will be $149.90.

The health and safety of our guests and teams is our highest priority.

Thredbo Resort asks all guests planning to visit the resort to review and adhere to the latest NSW Health advice and to stay home if they are unwell to help keep our guests, employees and the wider community safe this season.

If the Government declares a lock-down for your location, or declares your residential or work address an impacted LGA, you are unfortunately unable to visit Thredbo.

If your circumstances meet the above criteria, please submit your refund/credit request for lift, lesson and rental products using this form.

For all accommodation booked through the Thredbo Resort Centre please contact reservations_thredbo@evt.com with proof of residential or work address.

For up-to-date Government advice and policies in relation to COVID-19 please click here.

 

 

Anything else?

If you have any questions that remain unanswered here, please contact our friendly Guest Services team on guestservices_thredbo@evt.com and they’ll be happy to assist.

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